EVRC BTR Form Survey
Name: 


  1. Do you feel that the current QA form content/coaching feedback helps you to meet the after call survey score/ERP?
    Yes
    No
    Neutral


  1. Please provide the reason for your answer in Question # 1.


  1. Having 1 QA observation per month?
    In Favor
    Not In Favor
    Neutral


  1. Please provide the reason for your answer in Question # 3.


  1. Do you prefer your behavior to be measured with an equivalent score?
    Yes
    No
    Neutral


  1. Please provide the reason for your answer in Question # 5.


  1. What can you suggest in our BTR form yielding towards better scores for ERP?


  1. What changes/modifications to the BTR form would you suggest that would help you develop outward customer focus?





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