AOL Tech Voice ABAY and Production Transition Survey

Please answer the following questions honestly. Your feedback will be highly appreciated and will be utilized to improve our processes. Thank you for your cooperation.


A red asterisk (*) indicates required questions.

  1. The Product Training curriculum prepared me for my job.*
    Yes
    No


  1. If your choice in question #1 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. The Product Training timeline was sufficient enough to prepare me for my job.*
    Yes
    No


  1. Product training helped me understand the different tools and how to properly use them.*
    Yes
    No


  1. If your choice in question #4 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. The Call Sim/Mock Calls conducted in training prepared me for issues on the Calls I've taken in ABAY.*
    Yes
    No


  1. If your choice in question #6 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. What module/topic should have more time in the discussions and hands on training?*
    Verification
    Tools/System
    CRES
    Troubleshooting
    PFC
    Email Troubleshooting
    Dial-up
    AOL Software Issues


  1. If not included in the choices above, please indicate here:


  1. What do you feel should be improved in Product Training?
    *


  1. Overall, I would rate my Product Trainer as: (5-highest, 1-lowest)*
    1
    2
    3
    4
    5


  1. Please state reason for your rating in question #11. *


  1. In ABAY, I felt that floor support was sufficient in preparing me for Production.*
    Yes
    No


  1. My scorecard and performance goals were clearly explained to me.*
    Yes
    No


  1. I feel that the timeline in ABAY was sufficient in addressing my skillsets.*
    Yes
    No


  1. In ABAY, I received all of the support I needed from my Team Lead.*
    Yes
    No


  1. In ABAY, I received all of the support I needed from my QA.*
    Yes
    No


  1. How often did you receive feedback / coaching from your Trainer?*
    Daily
    Every other day
    Weekly
    None at all


  1. In ABAY, I feel I lacked*
    Floor support
    Additional Training
    Coaching/Feedback Sessions with my TL
    Coaching/Feedback Sessions with my Trainer


  1. If not in the list, please specify:


  1. I feel that the ABAY curriculum was effective in my addressing my product knowledge and call handling skills.*
    Yes
    No


  1. What tool/resource was most valuable to me in ABAY?*
    AOL Help
    Pulsar
    Floor Support
    Google
    AOL Email
    AOL Software
    VMWare


  1. If not in the list, please specify.


  1. What do you feel should be improved in ABAY?*





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior