HRSC agents

The purpose of this survey is to find out the agents' perceptions and opinions about the co-operation and communication with Atos HR, ADP, IT and about current processes and systems.


Please rate the following attitudes and behaviors according to your experience with Atos HR

        1 2 3 4       N/A
  Friendliness Strongly agree  Strongly disagree  
  Co-operation Strongly agree  Strongly disagree  
  Respectful attitude Strongly agree  Strongly disagree  
  Commitment Strongly agree  Strongly disagree  
  Courtesy  Strongly agree  Strongly disagree  
  Helpfulness Strongly agree  Strongly disagree  
  Professionalism Strongly agree  Strongly disagree  
  Empathy Strongly agree  Strongly disagree  


Comments


Please rate the following attitudes and behaviors according to your experience with ADP

        1 2 3 4       N/A
  Friendliness Strongly agree Strongly disagree  
  Co-operation Strongly agree Strongly disagree  
  Respectful attitude Strongly agree Strongly disagree  
  Commitment Strongly agree Strongly disagree  
  Courtesy  Strongly agree Strongly disagree  
  Helpfulness Strongly agree Strongly disagree  
  Professionalism Strongly agree Strongly disagree  
  Empathy Strongly agree Strongly disagree  


Comments


Please rate to which extent the following statements apply to Atos HR regarding transaction processing and reporting

        1 2 3 4 5       N/A
  Provided data is correct Always Never  
  Data is provided in a timely manner Always Never  
  Some minor errors occur but are corrected immediately Always Never  
  Same errors occur regularly Always Never  
  Atos HR follows processes according to documentation/protocol Always Never  
  Global Forms are attached when required Always Never  
  Correct Global Forms are used Always Never  
  Global Forms are filled in correctly Always Never  


Comments


Please rate to which extent the following statements apply to Atos HR regarding communication and problem resolution

        1 2 3 4 5       N/A
  Atos HR helps to understand the cause and the solution to the problem  Always Never  
  Atos HR responds to my questions/requests quickly  Always Never  
  Problems are identified quickly Always Never  
  Problems are solved quickly Always Never  
  Solution is communicated in a comprehensible way Always Never  
  Information provided is accurate Always Never  
  Information provided is clear Always Never  
  Reminders/follow-ups are needed Always Never  
  The way of communication is friendly and professional Always Never  
  Contact with Atos HR is helpful Always Never  


Comments


Please rate to which extent the following statements apply to ADP regarding transaction processing and reporting

        1 2 3 4 5       N/A
  Data is provided accurately  Always Never  
  Deadlines are met Always Never  
  Some minor errors occur but are corrected immediately Always Never  
  Same errors occur regularly Always Never  
  ADP follows processes according to documentation/protocol Always Never  


Comments


Please rate to which extent the following statements apply to ADP regarding communication and problem resolution

        1 2 3 4 5       N/A
  ADP helps to understand the cause and the solution to the problem  Always Never  
  ADP responds to my questions/requests quickly  Always Never  
  Problems are identified quickly Always Never  
  Problems are solved quickly Always Never  
  Solution is communicated in a comprehensible way Always Never  
  Information provided is accurate Always Never  
  Information provided is clear Always Never  
  Reminders/follow-ups are needed Always Never  
  The way of communication is friendly and professional Always Never  
  Contact with ADP is helpful Always Never  


Comments


Please rate to which extent the following statements describe your experience regarding the current process design

        1 2 3 4 5       N/A
  Designed processes are clear Always Never  
  Processes are easy to follow Always Never  
  Process design is efficient (no unnecessary steps) Always Never  
  Roles & responsibilities between HR Service Centre, ATOS HR and ADP are clearly defined Always Never  
  Roles & responsibilities between HR Service Centre, ATOS HR and ADP have been communicated Always Never  
  Processes are followed according to DTP's Always Never  
  DTP's are easy to use  Always Never  
  DTP's include all information needed to handle cases Always Never  
  DTP's are well structured and easy to understand Always Never  
  DTP's are up-to-date Always Never  
  The list of output letter templates is complete Always Never  
  Output letter templates are easy to use Always Never  
  Output letter templates are up-to-date Always Never  


Comments


Please rate to which extent the following statements describe your experience regarding the systems used and IT

        1 2 3 4 5       N/A
  CW is user-friendly Always Never  
  In CW the distinction between service groups is clear Always Never  
  All functions of CW are understood Always Never  
  CW runs slowly Always Never  
  The work with CW is interrupted Always Never  
  CW shuts down Always Never  
  SharePoint is user-friendly Always Never  
  SharePoint has a clear structure Always Never  
  SharePoint provides all documentation needed Always Never  
  Nessie runs slowly Always Never  
  The work with Nessie is interrupted Always Never  
  Nessie shuts down Always Never  
  Global View runs slowly Always Never  
  The work with Global View is interrupted Always Never  
  Global View shuts down Always Never  
  IT responds in a timely manner Always Never  
  IT identifies problems quickly Always Never  
  IT solves problems quickly Always Never  


Comments





HRSC Training Team