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TNI Survey: Team Leaders
Instructions:
1) Rank each item as Strength/Proficient/Needs to improve based on how well you execute these tasks.
2) Ensure each category (strength, proficient, opportunity) has at least 3 entries made from the list.
3) Mention your employee id and location in the name field
e.g 4875 Bangalore
Legend:
Needs improvement: Tasks perceived as highly complex; recent results do not show any major successes when compared with other tasks
Proficient: Tasks perceived to be medium complexity; typically show high variation in results produced
Strength: Tasks percieved as low complexity or tasks that are performed very well, performed routinely over a period of time; can be executed consistently with desired results
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- I can coach team members to improve their performance*
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- I can influence my team members to drive the team's goals
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- I can analyze agent and team performance*
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- I can identify root causes for poor performance*
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- I can conduct effective performance reviews and appraisals for my team members*
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- I can conduct training and briefing sessions effectively*
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- I can coordinate with support functions to help meet my team members' requirements*
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- I provide accurate floor support*
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- I manage my team's attrition and absenteeism effectively*
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- I ensure that team members adapt quickly to product, process, policy changes *
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- I can hold my tenured and new team members accountable*
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- I can negotiate in most situations to achieve best results*
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- I work with my manager effectively to drive team and program performance*
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