Post-Training Satisfaction Survey

We would like to have your inputs regarding the content, delivery and utility of the Foundation training attended by you. You may, if you desire, enter your name. We appreciate your sincere feedback!
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Please rate the utility of the Foundation Training:*
    1 2 3 4 5


  1. If your rating is under 3 for question number *1, please provide written feedback:*


  1. Please specify your main learnings from the Foundation training that you are using in Operations:*


  1. Please specify the main areas that would require more focus during Foundation training:*


  1. Are there any main topics you feel necessary, that were not included in the Foundation training? If yes, please specify:*


  1. Which topics in the Foundation training do you think require less time, then it was dedicated to it?*


  1. Please rate how useful the following learnings were:

          1 2 3 4 5     n/a
      Passwords   
      SUI   
      Persauth   
      IOPS   
      BBS   
      Outlook   
      Mobiliti   
      Remax   
      ProtectFile   
      Internet Explorer   
      Abacus   
      Blackberry   
      Who is Who, HRi   
      Telephony   
      Lync   
      Avaya   
      Functional Teams   
      PMM support   
      Remote Assistance   
      SAP Password Reset   


  1. How would you prioritize the time spent on the certain training modules (Technical Training, Soft Skills Training, IXP Process Training, WXP Process Training)? Provide a percentage value to each training module if the whole time dedicated to training is 100%!
    Example:
    Technical : X%
    Soft Skills: Y%
    IXP: Z%
    WXP: Q%
    (X+Y+Z+Q=100%)*


  1. Please specify your main challenges on the floor after training:*


  1. Please rate your main challenges on the floor after training:

          1 2 3 4 5    
      Integration in your Team    
      Call handling, how to communicate with End-Users.    
      Technical IT knowledge and background.   
      Familiar with ticketing system.   
      Confidence with process knowledge.   
      Development of multitask skills.    
      Stress management.   
      Language difficulties.    





Angela Dobosi