Customer Satisfaction Survey - 4/2013A

As a valued customer of SVA Consulting, we are looking to you for help with our continuous improvement process. We would appreciate you taking a few minutes of your valuable time to fill out the survey below. Each area of our business is covered in this survey. If you have not worked with a specific area of business, please skip it and move on to the next section. Your feedback is very important to us as we strive to provide the best possible service to our customers. Thank you for taking the time to complete this survey. We appreciate your business and look forward to helping you make this a great year!
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  1. We’d like to ask you about your overall satisfaction with SVA Consulting. Considering everything you know about this company, its relationship with you and its technology products, services and/or support, would you say you are:
    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied


  1. Based on your experience, how likely would you be to recommend SVA Consulting to a friend or colleague looking for technology products, services and/or support?
    Definitely would
    Probably would
    Might or might not
    Probably would not
    Definitely would not


  1. Which of the following business services has SVA Consulting provided you in the past 12 months? Please select all that apply.
    Architecture Advisory Services or Solution Design
    Training/Skills Development
    Licensing and Purchasing
    Deployment and Implementation
    Service/Support
    Other


  1. What types of events do you plan on attending in the next year? Please select all that apply.
    Microsoft Convergence
    User Groups
    Coffee Breaks/Webinars
    Roundtables
    Other


  1. How many employees are there in your company at all locations worldwide?
    1-49 employees
    50-99 employees
    100-249 employees
    250-499 employees
    500 or more employees


  1. EASE OF DOING BUSINESS / COMMUNICATION WITH SVA CONSULTING

            1 2 3 4 5       N/A
      Understands your business needs Excellent  Poor  
      Knows how to do business with you and your company Excellent  Poor  
      Acts as an advisor to your business Excellent  Poor  
      Cares about your business Excellent  Poor  
      Responds to your problems or questions quickly Excellent  Poor  
      Effectiveness of problem resolution management Excellent  Poor  
      Provides quality project management Excellent  Poor  


  1. PRODUCT SALES / SERVICES

            1 2 3 4 5       N/A
      Overall quality of sales process Excellent  Poor  
      Product knowledge Excellent  Poor  
      Ability to match products with your business needs Excellent  Poor  
      Ability to quickly deliver products and/or services Excellent  Poor  


  1. CUSTOM DEVELOPMENT SERVICES
    (Application customizations, integrations, etc.)

            1 2 3 4 5       N/A
      Understanding of business requirements Excellent  Poor  
      Technical competency Excellent  Poor  
      Quality of development Excellent  Poor  
      Delivered on time Excellent  Poor  
      Communication and relationship with development staff Excellent  Poor  


  1. TECHNICAL SERVICES
    (Installations, upgrades, networks, etc.)

            1 2 3 4 5       N/A
      Understanding of network/server requirements Excellent  Poor  
      Technical competency Excellent  Poor  
      Quality of hardware and network configuration/installation services Excellent  Poor  
      Services delivered on time Excellent  Poor  
      Communication and relationship with technical staff Excellent  Poor  


  1. CONSULTING AND IMPLEMENTATION SERVICES
    (Requirements, planning, analysis, etc.)

            1 2 3 4 5       N/A
      Overall quality of consulting services Excellent  Poor  
      Technical competency of the professional services staff Excellent  Poor  
      Professional services offerings meet your business needs Excellent  Poor  
      Ability of professional services to deliver solutions on time Excellent  Poor  


  1. TRAINING
    (Knowledge transfer on-site, remote, etc.)

            1 2 3 4 5       N/A
      Overall quality of training and implementation Excellent  Poor  
      Training offerings meet your business needs Excellent  Poor  
      Effectiveness of knowledge transfer Excellent  Poor  
      Knowledge and competency of training and implementation staff Excellent  Poor  
      Quality of training material Excellent  Poor  


  1. TECHNICAL SUPPORT SERVICES
    (Help Desk)

            1 2 3 4 5       N/A
      Overall quality of support Excellent  Poor  
      Ability to provide adequate global support Excellent  Poor  
      Time it takes to reach support staff Excellent  Poor  
      Technical competency of support staff Excellent  Poor  
      Effectiveness of problem escalation management Excellent  Poor  
      Time it takes to resolve technical problems Excellent  Poor  


  1. Which of the following types of support have you received from SVA Consulting in the past year? Please select all that apply.
    E-mail support
    On-site support
    Telephone support
    Web support site
    Did not use support


  1. Which of the following services are you aware that SVA Consulting provides? Please select all that apply.
    Customer Relationship Management (CRM)
    Business Intelligence (BI)
    Document Management (ECM)
    Warehouse Management Systems (WMS)
    SVA Backup Plus (Cloud-based data backup and recovery solution to protect your business)
    SellMoreParts (Cloud-based after-market parts sales solution for manufacturers)


  1. If you could change anything about your experiences with SVA Consulting, what would it be?


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