AOL Tech Voice ABAY and Production Transition Survey - Wave 9

Please answer the following questions honestly. Your feedback will be highly appreciated and will be utilized to improve our processes. Thank you for your cooperation.


A red asterisk (*) indicates required questions.

  1. The Product Training curriculum prepared me for my job.*
    Yes
    No


  1. If your choice in question #1 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. The Product Training timeline was sufficient enough to prepare me for my job.*
    Yes
    No


  1. Product training helped me understand the different tools and how to properly use them.*
    Yes
    No


  1. If your choice in question #4 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. The Call Sim/Mock Calls conducted in training prepared me for issues on the Calls I've taken in ABAY.*
    Yes
    No


  1. If your choice in question #6 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. What module/topic should have more time in the discussions and hands on training?*
    Verification
    Tools/System
    CRES
    Troubleshooting
    PFC
    Email Troubleshooting
    Dial-up
    AOL Software Issues


  1. If not included in the choices above, please indicate here:


  1. What do you feel should be improved in Product Training?
    *


  1. Overall, I would rate my Product Trainer as: (5-highest, 1-lowest)*
    1
    2
    3
    4
    5


  1. Please state reason for your rating in question #11. *


  1. In ABAY, I felt that floor support was sufficient in preparing me for Production.*
    Yes
    No


  1. My scorecard and performance goals were clearly explained to me.*
    Yes
    No


  1. I feel that the timeline in ABAY was sufficient in addressing my skillsets.*
    Yes
    No


  1. In ABAY, I received all of the support I needed from my Team Lead.*
    Yes
    No


  1. In ABAY, I received all of the support I needed from my QA.*
    Yes
    No


  1. How often did you receive feedback / coaching from your Trainer?*
    Daily
    Every other day
    Weekly
    None at all


  1. In ABAY, I feel I lacked*
    Floor support
    Additional Training
    Coaching/Feedback Sessions with my TL
    Coaching/Feedback Sessions with my Trainer


  1. If not in the list, please specify:


  1. I feel that the ABAY curriculum was effective in my addressing my product knowledge and call handling skills.*
    Yes
    No


  1. What tool/resource was most valuable to me in ABAY?*
    AOL Help
    Pulsar
    Floor Support
    Google
    AOL Email
    AOL Software
    VMWare


  1. If not in the list, please specify.


  1. What do you feel should be improved in ABAY?*





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior