Wizard Online Associate Survey

Tech Support Team Member,

Thank you for taking the time to complete this survey regarding iCAD wizard.
Your honest and confidential feedback is extremely important and will be utilized to improve our tool, processes, and procedures.
This survey should only take about ten minutes of your time and will remain active until the close of business (Insert Date)
We look forward to hearing your ideas.


  1. What center do you work in?
    Columbus
    Lindon
    SLC
    WAH


  1. How long have you worked in the FSC?
    Less than 6 months
    Less than 1 year
    1-2 years
    3-4 years
    5-10 years


  1. When were you trained on iCAD wizard? Within the last:
    2 months
    6 months
    12 months
    never trained


  1. Was the iCAD wizard training you received long enough?
    Just right
    needed more
    too long


  1. Was the iCAD wizard training effective?
    Yes
    No


  1. How was your iCAD wizard training delivered?
    Face to Face
    Live Web Class
    Other(free flow text)


  1. How confident are you in utilizing the iCAD Wizard to solve a customer's issue.
    Extremely Confident
    Very confident
    Moderately confident
    slightly confident
    Not confident at all


  1. Do you use iCAD Wizard from the beginning of the call to the end?
    Yes
    Most of the time
    Sometimes
    Never


  1. Is iCAD Wizard easy to use on a customer with unrelated problems on multiple services?
    Yes
    No


  1. What is the frequency you use DTIx instead of using DTI in iCAD?
    All of the time
    Most of the time
    some of the time
    Never


  1. If you use DTIx, which reasons apply?
    iCAD wizard prevents testing prior to answering questions
    iCAD wizard prevents testing prior to answering questions
    I know a quicker fix


  1. On a scale of 1 to 10, where 1 is the lowest and 10 is the highest. How often are iCAD Wizard flows correct?
    Never
    Always


  1. Do you use the ‘iCAD Wizard Trouble Types’ document in VSC to assist in finding the correct trouble type in iCAD during your call?
    Yes
    No
    Sometimes
    Didn't know there was a VSC document to help


  1. Which features in iCAD Wizard are the most useful?
    Known Issues
    Sports Blackout Tool
    Frequency Finder
    Chronic Account History
    VSC Links
    Email address located in associated information
    quick known issues highlighted in yellow
    Remote Programming codes


  1. Which features in iCAD Wizard are the least useful?
    Known Issues
    Sports Blackout Tool
    Frequency Finder
    Chronic Account History
    VSC Links
    Email address located in associated information
    quick known issues highlighted in yellow
    Remote Programming codes


  1. What service has the best iCAD Wizard flows?
    Video
    Data
    Voice


  1. Why?


  1. How often do you receive feedback on your iCAD Wizard performance?
    Daily
    Weekly
    Monthly
    Quarterly
    Never


  1. Does your supervisor believe correct usage of iCAD Wizard will improve your metrics?
    Yes
    No


  1. Does your supervisor show you results or examples that iCAD Wizard will improve your metrics?
    Yes
    No
    Sometimes


  1. If you knew that using iCAD Wizard would improve your performance, would you use it on every call?
    Yes
    No


  1. If you knew that using iCAD Wizard would improve your performance, would you use it on every call?
    None
    1-20%
    31-40%
    41-60%
    61-80%
    81-100%


  1. Are you aware of how to report iCAD Wizard Issues
    Yes
    No


  1. What would motivate you to use iCAD Wizard from start to finish on each of your calls?


  1. Do you have a suggestion you feel will help improve your iCAD Wizard usage?





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