Wizard Online Supervisor Survey

Tech Support Supervisor,

Thank you for taking the time to complete this survey regarding iCAD wizard.
Your honest and confidential feedback is extremely important and will be utilized to improve our tool, processes, and procedures.
This survey should only take about ten minutes of your time and will remain active until the close of business (Insert Date)
We look forward to hearing your ideas.


  1. What FSC do you work in?
    Lindon
    SLC
    Columbus
    WAH


  1. How long have you worked in the FSC?
    Less than 6 months
    Less than 1 year
    1-2 years
    3-4 years
    5-10 years


  1. How long have you been a Supervisor within the FSC?
    less than 6 months
    less than 1 year
    1-2 years
    3-4 years
    5-10 years


  1. Were you trained on iCAD Wizard?
    Yes
    No


  1. If #4 yes, How was your iCAD Wizard training delivered?
    Face to Face
    Live Web Class
    Other


  1. If #4 yes, Was the iCAD Wizard training you received effective?
    Yes
    No


  1. How important is iCAD Wizard usage for our troubleshooting function?
    Extremely Important
    Very important
    Moderately important
    Slightly important
    Not at all important


  1. How often do you discuss with your employees their iCAD Wizard performance?
    Daily
    Weekly
    Monthly
    Quarterly
    Never


  1. How are you communicating iCAD Wizard usage to your agents?
    Individual Meeting
    Team Meeting
    Email
    Sametime
    All of the above
    Never


  1. How often do you utilize iCAD Wizard to review the flows, or to assist your agents?
    Always
    Seldom
    Sometimes
    Never


  1. Have you seen an improvement in your agent’s metrics since migrating to iCAD Wizard?
    Yes
    No


  1. If #11 yes, select one or more of the following key metrics.
    FTR
    ERP
    CAHT
    NPDO


  1. Have you seen any of your agent’s core metrics decline since migrating to iCAD Wizard?
    Yes
    No


  1. Have you seen any of your agent’s core metrics decline since migrating to iCAD Wizard?
    FTR
    ERP
    CAHT
    NPDO


  1. Which features are you aware of in iCAD Wizard least utilized?
    Known Issues
    Sports Blackout Tool
    Chronic Account History
    VSC Links
    Email address located in associate information
    quick known issues highlighted in yellow
    Remote Programming codes


  1. What things can we do to motivate or encourage your agents to utilize iCAD Wizard throughout every call, from beginning to end?


  1. Do you have a suggestion you feel will help improve your team’s effective iCAD Wizard usage?





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