OUTBOUND Survey V7
Name: 


A red asterisk (*) indicates required questions.

  1. What shift was this contact made?
      *


  1. Campaign?
    *
    SavCen Verification
    CC Decline
    Overdue


  1. Were you able to process a PAYMENT?
    *
    Yes
    No


  1. (If NO to the question above)
    Reason for non-payment - Sending Payment
    Won't Give CC Over the Phone
    Prefers to Send a Check
    Already Sent a Check
    Prefers Online Payment


  1. (If NO to the question above)
    Reason for non-payment - Billing Issue
    Didnt Get a Bill/Bill Request
    Billing Dispute


  1. (If NO to the question above)
    Reason for non-payment - Delivery Issue
    Never Received Paper
    Too Many Missed Deliveries
    Too Many Late Deliveries
    Too Many DINF's
    Others (Clarify in Subscriber Feedback)


  1. (If NO to the question above)
    Reason for non-payment - Misrepresented
    Never Ordered
    No Such Person/No Such Address


  1. (If NO to the question above)
    Reason for non-payment - Miscellaneous
    Hung-Up/Answering Machine
    Will Talk to Spouse/Decision Maker First
    Callback Request
    Prefers to Talk to CS
    Account Already Paid


  1. Did the sub enroll to EZPAY?
    Yes
    No


  1. SUBSCRIBER FEEDBACK






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