Client Services Training Survey Modules 4 and 5

Understanding Goals 4 and 5

"1" remove material - 5 Exceptional


  1. Becoming familiar with test directory web viewer
    1 2 3 4 5


  1. Searching in RTDB, understanding miscellaneous testing
    1 2 3 4 5


  1. ANSR Patients, Orders, Results, Personnel Manager, Test directory
    1 2 3 4 5


  1. ESP Checkout and Image Viewer
    1 2 3 4 5


  1. Identifying different types of callers and clients and the best way to help them
    1 2 3 4 5


  1. Locating Pricing information
    1 2 3 4 5


  1. Learning testing status, excepts, reporting priorities
    1 2 3 4 5


  1. Learning General turnaround time and how to handle, find and define STAT/Expedited testing
    1 2 3 4 5


  1. Learning Changing patient information, including specimen and patient information, recalculating results and repeating testing.
    1 2 3 4 5


  1. Learning ARUP Web, ARUP Connect ,ATOP/Gateway, ARUP MedNet , MD Bridge
    1 2 3 4 5


  1. Understanding who to call for assistance in various situations
    1 2 3 4 5





Matthew Baker
CS Training Supervisor
UT