Client Services Training Survey Modules 1,2,3

Understanding Modules 1,2,3.

"1" remove material -5 exceptional


  1. Becoming familiar with Administration, coworkers and gain an understanding of Agent positions. Overview of department processes.
    1 2 3 4 5


  1. To gain an understanding of notifying clients about delays in testing. To understand the process used to view and complete CSM requests.
    1 2 3 4 5


  1. Understanding Discerns and how to order supplies.
    1 2 3 4 5


  1. Becoming familiar with faxing and printing devices and faxing for outbound
    1 2 3 4 5


  1. Shipment tracking and courier calls.
    1 2 3 4 5





Matthew Baker
CS Training Supervisor
UT