MyCSP Tech Guide Project
Name: 


A red asterisk (*) indicates required questions.

  1. ATTUID:*


  1. " Customer Verbatim: Ø  I'm currently out of the country and I am trying to call my wife in the US, but it is not going through.

    Call Type Attribute: Cannot make or receive international calls (TG)

    MyCSP: *129768 - International Roaming and Long Distance Dialing Decision Flow - BMCC

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My son seems to be calling a lot of people from 12pm - 4pm. This is his time for studies and I don’t want him to lose focus because of these calls.

    Call Type Attribute: Smart Limits

    MyCSP: *108103 - AT&T Smart Limits for Wireless (Quick Start)

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I want to set my voicemail to pick up the call after 4 rings.

    Call Type Attribute: Ringer

    MyCSP: *134254 - Voicemail Troubleshooting Decision Flow - BMCC

    CLARIFY TECH GUIDE: 1st Drop Down: Visual voicemail Issues
    2nd Drop Down: Voicemail Menu Navigation and Options"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I'm having issues with my Wi-Fi at home. All the device are not connected to the internet.

    Call Type Attribute: DSL-Technical Support

    MyCSP: *171891 - Transfers to U-verse / DSL / Wired and Wired Combined Bill Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I want all the calls that my cellphone receive be transferred immediately to my home phone.

    Call Type Attribute: Call Forwarding

    MyCSP: *105124 - Call Forwarding

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I transferred to Verizon two weeks ago but I don't like their service so I wanted to reactivate my number to AT&T.

    Call Type Attribute: Resume or Restore from Cancel

    MyCSP: *255583 - Resume Cancelled Account

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My phone is asking me to put a PUK Code and it shows that I have 10 times to enter a number. I never setup a code on my phone.

    Call Type Attribute: Memory Card / SIM Card

    MyCSP: *124606 - Common SIM Errors

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I'm having issues with my Wi-Fi at home. All the device are not connected to the internet.

    Call Type Attribute: DSL Customer Transfer

    MyCSP: *171891 - Transfers to U-verse / DSL / Wired and Wired Combined Bill Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I have unlimited data plan but why do I have to be restricted?
    Why do you limit my usage even if I'm on unlimited?

    Call Type Attribute: Data Speeds Impacted (CONSRV)

    MyCSP: *145071 - Data, Voice, and Text Usage Controls Decision Flow
    *292266 - Data Speed Reduction Program for Smartphone Unlimited Data Plan Customers (Policy)

    CLARIFY TECH GUIDE: 1st Drop Down: Downloading or Media Net Issues
    2nd Drop Down: Slow Data Speeds"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I receive my iPhone 5. I'm trying to activate it online but its not letting me do so.

    Call Type Attribute: iPhone Activation Inquiry/Issue

    MyCSP: *131467 -  iPhone Hub

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I have set-up an appointment for a technician to go to my house to fix my TV but the tech is still not here. Will you be able to know if he'll still be coming today?

    Call Type Attribute: Where is My Tech

    MyCSP: *171891 - Transfers to U-verse / DSL / Wired and Wired Combined Bill Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I want to activate my Sprint number to AT&T. Sprint told me to call you guys.

    Call Type Attribute: Activation Port In

    MyCSP: *108673 - LNP (Number Transfer) - Port-In Process

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I want to subscribe to Fox HD

    Call Type Attribute: HD

    MyCSP: *171891 - Transfers to U-verse / DSL / Wired and Wired Combined Bill Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My phone can't connect to Wi-Fi

    Call Type Attribute: Unable to Connect to Wi-Fi (TG)

    MyCSP: *298712 - Wi-Fi Troubleshooting Tips for Wireless AT&T Devices

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I'm trying to locate my daughter. I believe I have a feature with my insurance to help me find her.

    Call Type Attribute: Mobile Locate

    MyCSP: *252908 - Mobile Protection Pack (MPP) (Quick Start)
    *253005 - Enhanced Support and Mobile Locate Service Description
    *130023 - AT&T Mobile Insurance Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  Will my 3GB Data plan fit for streaming videos online?

    Call Type Attribute: Video (Streaming)

    MyCSP: *145071 - Data, Voice, and Text Usage Controls Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I misplaced my phone somewhere when we're watching the baseball game earlier. I want to have it suspended.

    Call Type Attribute: Suspend for Lost Equipment

    MyCSP: *157197 - Lost or Stolen Device Decision Flow - IRU

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I just came back from India after two months and I want to restore my service from Vacation Suspend.

    Call Type Attribute: Reduced Rate Restore

    MyCSP: *162825 - Voluntary Suspend and Restore Decision Flow - SB EUC/IRU / SBKCCA

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I have trouble with my phone. The other person on the other line can't hear me. But I can hear them.

    Call Type Attribute: Audio

    MyCSP: *129896 - Device Component - Handset Troubleshooting Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  How can I get the music from my PC?

    Call Type Attribute: Equipment Synchronization

    MyCSP: *297724 - Android Hub
    *131467 - iPhone Hub
    *297907 - Windows Hub

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I'm trying to use my phone as a hotspot but I can't.

    Call Type Attribute: Unable to Tether (TG)

    MyCSP: *300797 - Tethering / Mobile Hotspot Troubleshooting

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I just got my new phone, I would like to activate it.
    Ø  My internet is not working, I just inserted my sum card on this phone.

    Call Type Attribute: IMEI Update

    MyCSP:  *290895 - IMEI Change - BMCC (Policy)

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I can’t receive and make a phone call, it shows no service

    Call Type Attribute: Cannot make or receive calls (TG)

    MyCSP:  *150182 - Cannot Make or Receive Calls Decision Flow - BMCC

    CLARIFY TECH GUIDE: 1st Drop Down: Cannot Make or Receive Calls
    2nd Drop Down: Cannot make all calls/cannot receive all calls/or both"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I just got my replacement phone, and I know the sum card is in the phone but I’m getting no service
    Ø  I just got my new sum card, I would like to use my old Iphone4s , I’m currently using my iPhone 5.

    Call Type Attribute: SIM Update/Replace

    MyCSP:  *281168 - SIM Change/Replacement Policy Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My internet is slow, it doesn’t show the 3G, but I can see E.

    Call Type Attribute: Unable to Connect to Data Network (TG)

    MyCSP: *148549 - Media Net Connectivity Troubleshooting Decision Flow - IRU
    *161423 - Apple iPhone Troubleshooting Decision Flow
    *287005-BlackBerry Troubleshooting Decision Flow - Care


    CLARIFY TECH GUIDE: 1st Drop Down: Downloading or Media Net Issues
    2nd Drop Down: Connectivity Issues"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I’m getting an error message whenever I’m going to pull up safari, it shows that safari cannot  open the page because your Iphone is not connected to the Internet.

    Call Type Attribute: Unable to Connect to Data Network (TG)

    MyCSP: *148549 - Media Net Connectivity Troubleshooting Decision Flow - IRU
    *161423 - Apple iPhone Troubleshooting Decision Flow
    *287005-BlackBerry Troubleshooting Decision Flow - Care

    CLARIFY TECH GUIDE: 1st Drop Down: Downloading or Media Net Issues
    2nd Drop Down: Slow Data Speeds"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I want to reactivate my service.

    Call Type Attribute: Voluntary Restore

    MyCSP:  *162825 - Voluntary Suspend and Restore Decision Flow - SB EUC/IRU / SBKCCA

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  Every time I’m calling my voicemail, it’s saying that I need to enter my voicemail box number.
    Ø  I can’t listen to my voicemail.

    Call Type Attribute: Voicemail (TG)

    MyCSP:  *134254 - Voicemail Troubleshooting Decision Flow - BMCC

    CLARIFY TECH GUIDE: 1st Drop Down: Voicemail Issues
    2nd Drop Down: Set-up and Retrieval of Voicemails"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I would like to inquire about adding a new line on my account.
    Ø  I just received my new phone, and it doesn’t have a service yet

    Call Type Attribute: Activation New

    MyCSP:   *65492 - Add a Line - IRU Care / Retention

    CLARIFY TECH GUIDE: 1st Drop Down: Cannot Make or Receive Calls
    2nd Drop Down: Cannot make all calls/cannot receive all calls/or both"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I just got my new phone, and it’s asking me for a voicemail password, I never had a password on my old phone before.

    Call Type Attribute: Voicemail Password Reset

    MyCSP:  *134254 - Voicemail Troubleshooting Decision Flow - BMCC
      *76881 - Voicemail Password Resets

    CLARIFY TECH GUIDE: 1st Drop Down: Voicemail Issues
    2nd Drop Down: Voicemail Password Reset / Change"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I’m getting harassment phone calls, I want to change my number.

    Call Type Attribute: Wireless Number Change

    MyCSP:  *67411- Wireless Number Changes

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  Can I block a number on my phone?
    Ø  I just had a number change, but every time I send a message, it will still show my old number, I’m using an Iphone
    Ø  How to delete the browsing history on my phone?
    Ø  I just signed up for a personal hotspot plan, how can I turn on my personal hotspot

    Call Type Attribute: Equipment Settings

    MyCSP:  Device Tutorials

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  Can I stop the service temporarily on my son’s phone?

    Call Type Attribute: Voluntary Suspend

    MyCSP:  *162825 -Voluntary Suspend and Restore Decision Flow - SB EUC/IRU / SBKCCA

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My messages are coming in late.
    Ø  I can’t send my messages.

    Call Type Attribute: Cannot Send or Receive SMS (TG)

    MyCSP: N/A

    CLARIFY TECH GUIDE: 1st Drop Down: Cannot Send or Receive Text Messages (SMS)
    2nd Drop Down: Cannot Receive SMS (Mobile to Mobile)"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  What is my user id and password on my online account?
    Ø  What is an (No Suggestions) access id?

    Call Type Attribute: MyATT Registration or Login Issues

    MyCSP:  *104106 - Self-Register for MyATT with AT&T Access ID, *101239 - MyATT / att.com Account Tips from A-Z

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I just bought a movie in Google play store, but it’s not working, how can I get a refund?
    Ø  I heard that there’s an application that you can use to send a message internationally for free, is that true?

    Call Type Attribute: Applications & Gaming

    MyCSP:  *129896 - Device Component - Handset Troubleshooting Decision Flow

    CLARIFY TECH GUIDE: 1st Drop Down: Downloading or Media Net Issues
    2nd Drop Down: Issue downloading content"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I will be travelling internationally and I would like to use a local SIM card in my AT&T phone

    Call Type Attribute: Device Unlock Code Request

    MyCSP:  *126832 - Device Lock / Unlock Code Decision Flow - Consumer / IRU Care

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I have some problems with home internet

    Call Type Attribute: U-Verse Customer Transfer

    MyCSP: N/A

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I just found my phone, I would like to reactivate the service

    Call Type Attribute: Restore for Lost Equipment

    MyCSP:  *157197 - Lost or Stolen Device Decision Flow - IRU

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  How can I call an international number?

    Call Type Attribute: International Long Distance

    MyCSP:   *129768 - International Roaming and Long Distance Dialing Decision Flow - BMCC

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  Every time I will play a game, my phone freezes
    Ø  I just received a text from ATT that a software update is available for my phone

    Call Type Attribute: Software

    MyCSP:  *296861 - Device Issues (DI) Log and Software Updates

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I just got married, I would like to change my last name

    Call Type Attribute: Name Change

    MyCSP:  *129984 - Account Information Changes Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I can’t access my email if I’m not connected to my WIFI
    Ø  How do I setup my email on my phone?

    Call Type Attribute: E-Mail Address

    MyCSP:  *161423 - Apple iPhone Troubleshooting Decision Flow - BMCC
    *107236 - iPhone Support Matrix and Transfer - Consumer/IRU Care &
    *287005-BlackBerry Troubleshooting Decision Flow - Care

    CLARIFY TECH GUIDE: 1st Drop Down: Downloading or Media Net Issues
    2nd Drop Down: E-mail Issues - Basic Troubleshooting"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My name is not showing every time I make a phone call? It shows a different person’s name.

    Call Type Attribute: Caller ID

    MyCSP:  *179321 - Caller ID / CNAM Decision Flow - Consumer / IRU Care and Technical Support

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I am not able to access my voicemail using my phone.

    Call Type Attribute: Visual Voicemail (TG)

    MyCSP: *134254 - Voicemail Troubleshooting Decision Flow - BMCC

    CLARIFY TECH GUIDE: 1st Drop Down: Visual voicemail issues
    2nd: drop down: Visual voicemail password reset/change"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My phone is not working properly and just had it for a couple of months.

    Call Type Attribute: Warranty Exchange

    MyCSP: *129799 - Warranty Service Center Decision Flow/Handset Troubleshooting Decision Flow -

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My phone is locked.

    Call Type Attribute: PIN Unblocking Key (PUK)

    MyCSP: *121534 - Look Up and Enter PIN Unblocking Key (PUK) - Telegence

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I'm having problem with my service and I am getting a lot of drop calls.

    Call Type Attribute: Dropped call (TG)

    MyCSP:
    *150182 - Cannot Make or Receive Calls Decision Flow - BMCC

    CLARIFY TECH GUIDE: 1st Drop Down: Cannot Make or receive calls
    2nd Drop Down: Drop calls/ poor call quality/ no service or coverage"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My phone is not working, it wont turn on.

    Call Type Attribute: Power / Charging

    MyCSP: *129896 - Device Component - Handset Troubleshooting Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I can receive messages but unable to send one

    Call Type Attribute: Cannot Send or Receive MMS (TG)

    MyCSP: Article removed

    CLARIFY TECH GUIDE:
    1st Drop Down: Cannot Send or Receive text messages (SMS)
    2nd Drop Down: Cannot Receive Inter-carrier SMS (from non AT&T Mobile)"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim:  Ø  I want to combine my 2 accounts .

    Call Type Attribute: Relocation

    MyCSP: *76054 - Relocation Program - BEUC

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I am trying to connect my iPad to my iPhone but it’s not working.

    Call Type Attribute: Unable to Connect to Mobile Hotspot (TG)

    MyCSP: *300797 - Tethering / Mobile Hotspot Troubleshooting

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I will be travelling outside the country for about 3 months and I don't want to pay for my service during that time. Can you help me with that?

    Call Type Attribute: Reduced Rate Suspend

    MyCSP:
    *162825 - Voluntary Suspend and Restore Decision Flow - SB EUC/IRU / SBKCCA

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I cannot send text messages. Whenever I send a message, it just shows sending but then it fails.

    Call Type Attribute: Messaging Services Troubleshooting: Other

    MyCSP: Article removed

    CLARIFY TECH GUIDE:
    1st Drop Down: Cannot Send or Receive text messages (SMS)
    2nd Drop Down: Cannot Receive Inter-carrier SMS (from non AT&T Mobile)"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My phone got stolen the other day

    Call Type Attribute: Suspend for Stolen Equipment

    MyCSP: *157197 - Lost or Stolen Device Decision Flow - IRU

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My phone's screen is not working..its freezing..not responding

    Call Type Attribute: Display

    MyCSP:
    *129896 - Device Component - Handset Troubleshooting Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I’m out of contract, and I will travel outside the US. Can I unlock my old iPhone?

    Call Type Attribute: Device Unlock Request- iPhone

    MyCSP:
    *277742 - iPhone Unlock Request Decision Flow - Consumer Care and IRU

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim:  Ø  I received my deployment order, can I suspend my service for two years?

    Call Type Attribute: Military Cancellation

    MyCSP: *128640 - Military Cancellations - BMCC EEUC/SB CRU

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim:  Ø  I am not getting my emails since I have switched phones.

    Call Type Attribute: Email & Messaging

    MyCSP: Device tutorial

    CLARIFY TECH GUIDE: 1st Drop Down: Downloading or Media Net Issues
    2nd Drop Down: Email issues - Basic troubleshooting"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim:  Ø  I have been trying to download applications and songs in my phone but it’s not working.

    Call Type Attribute: Music & Other Media

    MyCSP: *140567 - Mobile Purchase Refund Rules and Restrictions Decision Flow


    CLARIFY TECH GUIDE: 1st Drop Down: Downloading or Media Net Issues
    2nd Drop Down: Issue downloading content"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim:  Ø  I forgot my passcode. Can I just give you my social security number instead?

    Call Type Attribute: Passcode

    MyCSP: *129984 - Account Information  Changes Decision Flow

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim:  Ø  I’ll be out of the country for a few weeks. Is it possible to forward all my calls to my landline number?

    Call Type Attribute: Calling & Calling Features

    MyCSP: *105124 - Call Forwarding

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim:  Ø  I just paid my bill but it says that my phone is still disconnected

    Call Type Attribute: Non Payment Restore

    MyCSP:  *93409 - Restore IRU from Non-Payment

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  I filed a claim in warranty and they returned it back because it has water damage. They charged me $504. It never had any water damage.

    Call Type Attribute: Out of Warranty Replacement

    MyCSP: *129799 - Warranty Service Center Decision Flow - Customer Care

    CLARIFY TECH GUIDE: N/A"
    *
    Acknowledged
    Declined


  1. "
    Customer Verbatim: Ø  My cellular data is not working on my iPad. Can you help me with that?

    Call Type Attribute: Web Browsing

    MyCSP: *252027 - Troubleshoot Data Connectivity for Data Connect Personal (Tablet and iPad) Customers

    CLARIFY TECH GUIDE: 1st Drop Down: Downloading or Media Net Issue
    2nd Drop Down: Connectivity Issue"
    *
    Acknowledged
    Declined





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior