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Scenario-Based Training Evaluation
Please indicate your level of agreement with the statements listed below:
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- Training materials and topics are easy to understand.*
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- Please explain your answer to the above question.*
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- How well was the session organized?*
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- Please explain your answer to the above question.*
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- The mock calls you did in training helped prepare you for the "real world" customer contact experience in Academy Bay.*
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- Please explain your answer to the above question.*
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- The mock calls practiced in training are common issues you encounter in the actual calls.*
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- Please explain your answer to the above question.*
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- The trainer was well prepared and knowledgeable about the training topics.*
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- Please explain your answer to the above question.*
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- The time allotted for the training was sufficient.*
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- Please explain your answer to the above question.*
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- What do you think the training team could do to help learners improve performance in Academy Bay?*
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