Sample Profiling Demo
Name: 


A red asterisk (*) indicates required questions.

  1. Which LOB do you consider you have more proficiency on?
    (4=Most proficient: 1=Less proficient)*
        1 2 3 4 5
    Technical Support  
    Sales  
    Customer Service  
    Billing  
    Financial  


  1. Multi-tasking is an expected skill from experienced BPO agents. How would you rate yourself in this skill?
    I am not a practitioner of Multi-tasking
    I seldom practice Multi-tasking
    I have average skills in Multi-tasking
    I can do Multi-tasking without any issues


  1. Which LOB do you consider you would be successful in?
        1 2 3 4 5
    Technical Support  
    Sales  
    Customer Service  
    Billing  
    Financial  


  1. What is the most number of tools/application have you handled in your previous BPO experiences?
    1-3 tools/applications
    4-6 tools/applications
    More than 6 tools/applications


  1. How do you feel about being in a sales account?


  1. Do you feel that this is the right job for you?


  1. How have you kept your spirits up in the face of rejection?


  1. What challenges do you think a Sales person faces everyday?


  1. What is the biggest objection you ever received & how did you handle it?


  1. Based on your answer in #9, what would be the best way to handle it?





TWC EBIZ TRAINING
Trainer