Innovation Week - CSI Nominations
Name: 


  1. Choose the Top 5 CSI Projects closed from 2012 to 2013:
    Phone FSR Improvement
    USC TTR Improvement (<1Hr & <1 Day)
    Reduction of Complaints - Lack of Know How
    Knowledge Management - Quality of KM Articles
    Knowledge Management - Usage
    TMF Analysis
    Ticket Reassignment Reduction
    Automation of Attendance Tracker
    Aged Ticket Reduction
    FMS Data Move Request Coordination
    Web TTR Improvement 1Hr & 1 Day
    Incorrect Ticket Assignment
    CSAT Improvement





Angela Dobosi