SAR / NAR Survey for Collections

Please answer all 12 multiple choice questions. Deadline for completion is August 10, 2013.
Name: 


A red asterisk (*) indicates required questions.

  1. When should you fill out a SAR form?*
    When an employee of HDFS becomes suspicious of identity theft or misuse.
    Entering incorrect information on an ESB loan application.
    When a third party has possession of the motorcycle.


  1. Who can fill the SAR form out?*
    Managers only.
    Associates only.
    Any employee of HDFS.


  1. What information should be obtained for SAR form?*
    Name, SSN, address and account number.
    Name, SSN, address, account number, and affadavit.
    Name, SSN, address, police report, and affadavit.


  1. What is needed before a SAR investigation begins?*
    Loan information.
    Original completed fraud packet.
    Police report.


  1. To whom to you email a SAR form?*
    HDFS - Fraud
    HDFS - All SARS
    HDFS - manager


  1. What is the time frame for submitting a SAR form after being notified by the customer?*
    24 hours
    45 days
    30 days


  1. What is a NAR?*
    No account resolution.
    Notice of Attorney
    Not able to reach.


  1. A customer calls to state he is filing a bankruptcy and provides no case number. Which of the following should you status the account?*
    Bankruptcy
    Legal
    NAR


  1. Customer requests no communication both verbally and written. What is the status?*
    Cease NAR
    Cease and Desist
    Legal
    Extend follow up date.


  1. What information is needed to status an account for NAR?*
    Complete legal checklist
    Complete NAR checklist
    Review by manager
    Review by manager and NAR checklist


  1. 1. When filling out a SAR form you should:
    Not notate Daybreak because Fraud accounts could be the subject of a criminal investigation
    Sent an email to HDFS All SAR and notate Daybreak
    Only fill out a SAR with a right party contact


  1. Which of these incidents would require a SAR?
    Elder abuse
    Identity theft
    Falsified down payment
    all of the above





OD&L
TX