Help us help you!

We want to hear MORE from you. Please be as honest and constructive as you can.
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A red asterisk (*) indicates required questions.

  1. What stops you from using the most appropriate KB article?*


  1. What hinders you from confirming the user’s agreement on issue resolution?*


  1. What struggles do you face when assigning or categorizing a ticket?*


  1. What challenges do you see in showing professionalism and a positive attitude in ticket/call handling?*


  1. What makes it difficult to use GAD/SUI when needed?*


  1. Are there other concerns that affect you from giving your best?*





Angela Dobosi