DOT Survey

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Name


A red asterisk (*) indicates required questions.


  1. Do you often receive DOT-related calls?*
    Often
    Seldom
    Never


  1. Do you often receive failing mark (QA score) with DOT related calls?*
    Often
    Seldom
    Never


  1. What do you think is the most common reason why agents fail during test calls?*
    DOT was not taught thoroughly in training.
    FAQ ID 1852 is hard to find and/or is difficult to understand.
    Others


  1. DOT was no discussed thoroughly during GenRes training.*
    Strongly agree
    Agree
    Neither
    Disagree
    Strongly Disagree


  1. FAQ ID 1852 is hard to find and/or is difficult to understand.*
    Strongly agree
    Agree
    Neither
    Disagree
    Strongly Disagree