2014 NC State Laboratory of Public Health Customer Service Survey

This survey is intended for those who utilize the services of the North Carolina State Laboratory of Public Health (NCSLPH). Please complete the following survey by February 28, 2014. You will not be asked your name or facility. Your feedback will assist us in evaluating and improving the Laboratory's programs and services to meet the needs of our clients and partners. Thank you for your time and effort!


  1. Demographics: At what type of facility are you employed?
    Local Health Department
    Hospital
    Physician Office Laboratory
    Environmental
    Other


  1. If you answered "Other" to the question above, please specify.


  1. Accessibility:
    (Answers: Always, Most of the Time, Sometimes, Almost Never, Never)

            1 2 3 4 5      
      1. It’s easy to obtain information about the NCSLPH laboratory services from the website, http://slph.ncpublichealth.com. Always Never  
      2. I am able to contact the people I need at the NCSLPH. Always Never  
      3. The staff responds courteously and quickly to my requests for service or assistance.  Always Never  
      4. I can order supplies and receive them with a short turn-around time. Always Never  
      5. Updates from the NCSLPH are received in a timely manner. Always Never  


  1. Technical :
    (Answers: Completely Agree, Generally Agree, Generally Disagree, Completely Disagree)

            1 2 3 4      
      1. The sample collection and submission instructions are easy to understand. Completely Agree Completely Disagree  
      2. The test requisitions are clear and easy to complete. Completely Agree Completely Disagree  
      3. I am confident in the quality of testing services provided by the NCSLPH. Completely Agree Completely Disagree  
      4. The test menu offered meets my expectations for a state public health laboratory. Completely Agree Completely Disagree  
      5. The technical staff are courteous and knowledgeable when responding to inquiries. Completely Agree Completely Disagree  


  1. Reporting
    (Answers: Always, Most of the Time, Sometimes, Almost Never, Never)

            1 2 3 4 5      
      1. It’s easy to find the laboratory reports on the website. Always Never  
      2. Test results are accessible within an acceptable timeframe. Always Never  
      3. Test reports are easy to read and understand. Always Never  
      4. The clerical staff are courteous and helpful. Always Never  


  1. Please provide any comments about Questions 3-5 below.


  1. Future Possibilities
    If batch test reports (i.e. with one button, you can print all the reports for your location that are completed and released that day) are available on the NC State Laboratory website, would you use this function?
    Yes
    No


  1. What training is needed in your facility for NC State Laboratory website users? (Ex. none, accessing reports, username and password assignment, EIN, or other topics of interest)


  1. Would you use remote data entry for specimen submission, if available?
    Yes
    No


  1. General Comments and/or Suggestions