Video Repair Skill and Knowledge Survey
Name (optional): 


  1. Rate your overall background/experience with a technical support/repair queue in the BPO industry.
      1 2 3 4 5  
    Excellent   Poor


  1. Rate your overall knowledge and expertise with the Grandslam tool.
      1 2 3 4 5  
    Excellent   Poor


  1. Rate your overall knowledge and expertise with COMCAST basic connectors.
      1 2 3 4 5  
    Excellent   Poor


  1. Rate your overall knowledge and expertise with COMCAST cable and set top boxes (from the legacy boxes to the latest boxes).
      1 2 3 4 5  
    Excellent   Poor


  1. Rate your overall knowledge and expertise in using Grandslam Trouble Assist.
      1 2 3 4 5  
    Excellent   Poor


  1. Rate your overall knowledge and expertise with video basic troubleshooting.
      1 2 3 4 5  
    Excellent   Poor


  1. Rate your overall knowledge and expertise with remote control programming.
      1 2 3 4 5  
    Excellent   Poor


  1. Rate your overall knowledge and expertise with COMCAST Onscreen TV Guide (all versions).
      1 2 3 4 5  
    Excellent   Poor


  1. In one week, how many troubleshooting calls do you usually receive?


  1. Based on your current experience with COMCAST Video Basic Troubleshooting, please share your comments and insights on what additional training you would need to handle advanced video repair calls.





VXI ID Admin
Makati