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Knowledge Management Survey - Apple back office
This survey is to check the effectiveness of the Knowledge Base & to provide inputs to the client for enhacement
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- How satisfied are you with the process documents available in GSX tool ?*
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- How satisfied are you with the word process documents ?*
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- How satisfied are you with the email work instructions ?(From clients and TLs)?*
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- How satisfied are you with the escalation response from Austin Team? *
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- How satisfied are you with the task validation Matrix?*
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- How satisfied are you with the Service News in GSX?*
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- Overall, How satisfied are you with the CRM tool, iLog & its panes?*
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- Any other comments you would like to add:
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