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Knowledge Management Survey - Apollo Voice
This survey is to check the effectiveness of the Knowledge Base & to provide inputs to the client for enhacement
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- How satisfied are you with the Self Guided Training Modules (Click-through)?*
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- How satisfied are you with the Knowledge base articles?*
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- How satisfied are you with the Simulations which are based on the Internal/Apple KB?*
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- How satisfied are you with the Bullet News approach?*
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- How satisfied are you with the escalation groups & pathways (T1, T2, SSE, AASP etc)?*
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- How satisfied are you with the quality of hands on sessions provided during Training/Nesting?*
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- How satisfied are you with the time spent on the hands on sessions provided during Training/Nesting?*
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- Overall, How satisfied are you with the CRM tool, iLog & its panes?*
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- Any other comments you would like to add:
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