EVRC Voice of the Frontlines - Mar, 2014
Name: 


  1. Which of the following EVRC processes keep you from securing productive dispatches?
    Medical Process for different states
    TPCA
    VA Backdown Process
    Critical/Hazardous Process


  1. What alternatives or improvements would you suggest for the process you identified in question #1?


  1. What process specific to a certain state causes a dispatch to be unsuccessful?


  1. Please provide details of the process you identified in Question #3.


  1. What alternatives or improvements would you suggest for the process you identified in question #3?


  1. Which of the following tools / resources causes the most challenge in creating productive dispatches?
    CoA
    iCad Wizard
    VSC documents


  1. Please explain the specific challenges you encounter in the tool you selected in question #6.


  1. What options would you like to be added / modified in the tool or resource to help you in creating productive dispatch?


  1. When you interact with different departments within Verizon, which group presents the most challenge in ensuring the dispatch will be successful?
    DRC
    Cable/Engineering
    IHD


  1. Please explain the specific challenges you encounter in interacting with the department you selected in question #9.


  1. What actions would you recommend to overcome the challenges you identified in Question #9?


  1. Based on your interactions with customers calling prior to their dispatch date, what suggestions can you provide to improve the dispatch process?





Teleperformance Philippines Training