Campus Snow Removal 2013-14

Our MSU snow crews clear approximately 57 lane miles of roadway, 104 miles of sidewalk pathways and about 24,000 parking spaces.

We aim to distinguish ourselves in customer service by advancing Spartan Excellence through the passion and ability of our team. Please help us in evaluating the services we provide by responding to this brief survey which will help us in achieving our goal. Thank you!


  1. What is your expectation regarding snow and ice removal on MSU's campus?
    Campus should be cleared the day of the event.
    Within 24 hours of a snow event campus should be clear.
    Within 48 hours of a snow event campus should be clear.


  1. Please rate our snow and ice removal

            1 2 3 4 5      
      on roadways Excellent  Poor  
      from parking spaces Excellent  Poor  
      from sidewalks Excellent  Poor  
      at building entrances Excellent  Poor  
      from loading docks Excellent  Poor  


  1. Following a snowfall, crew response times were generally
      1 2 3 4 5  
    Excellent   Poor


  1. Were you aware that safety concerns or dangerous conditions can be reported 24/7 by calling our Infrastructure Planning and Facilities Dispatch phone at 355-1760?
    Yes
    No


  1. Have you ever reported a snow/ice safety concern through IPF Dispatch?
    Yes
    No


  1. Please rate the response by IPF to your call to Dispatch.
      1 2 3 4 5     N/A
    Excellent   Poor  


  1. How far do you commute to campus?
    0-5 miles
    6-10 miles
    11-25 miles
    more than 25 miles


  1. How does MSU snow/ice removal compare to the neighborhood or city where you live?
    MSU is much superior
    MSU is somewhat better
    about the same
    MSU is somewhat worse
    MSU is much worse


  1. What aspect of snow and ice removal should be improved upon?


  1. Do you have any additional comments or suggestions regarding our services?