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2014 Product Training - Needs Assessment CA
During our 2013 reviews with stakeholders, we heard feedback about product training. To identify knowledge gaps and identify training needs, we would like for you to participate in a brief survey. If you are comfortable providing your name, this will allow us to reach out and gather additional information if needed. Please note that a name is not required for this survey.
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- Please check the products which your team should have basic knowledge. Basic knowledge meaning, they know this is a CB product and they know the basic benefits of using the product. *
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- Are your employees displaying ‘basic knowledge’ about the products? On a scale of 1-4, please rate your team’s current basic knowledge about the following products. (1 meaning no basic knowledge and 4 meaning expert basic knowledge) *
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- Please check the products which your team should have implementation and fulfillment knowledge. (As an example, should they understand how TN is implemented and fulfilled on an account?)*
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- Is your team currently displaying knowledge of implementation for these products? On a scale of 1-4, please rate your team’s current implementation knowledge about the following products. (1 being no implementation knowledge and 4 meaning expert implementation knowledge)*
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- Please check the products that your team should be able to train clients on. By train, we mean explain how to use the product or functions of the product. *
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- Is your team currently displaying knowledge of being able to explain how the product works and how to use the product? On a scale of 1-4, please rate your team’s current ability to train clients on the following products. (1 being not able to train and 4 meaning expert ability to train clients)*
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