2014 Product Training - Needs Assessment CAs

The operations training team has received feedback about the need for additional product training. As the team that most heavily supports the products, we want to hear from you! To identify knowledge gaps and identify training needs, we would like for you to participate in a brief survey. If you are comfortable providing your name, this will allow us to reach out and gather additional information if needed. Please note that a name is not required for this survey.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. On a scale of 1-4, please rate your current 'basic knowledge' on the following products? Basic knowledge meaning you know this is a CB product and you know the basic benefits of using the product. (1 meaning no basic knowledge and 4 meaning expert basic knowledge)*

            1 2 3 4      
      Talent Network No Knowledge Expert Knowledge  
      Source and Screen No Knowledge Expert Knowledge  
      Luceo No Knowledge Expert Knowledge  


  1. On a scale of 1-4, please rate your knowledge of implementation and fulfillment for the following products? As an example, do you understand how TN is implemented and fulfilled on an account? (1 being no implementation knowledge and 4 meaning expert implementation knowledge)*

            1 2 3 4      
      Talent Network No Knowledge Expert Knowledge  
      Source and Screen No Knowledge Expert Knowledge  
      Job Optimization No Knowledge Expert Knowledge  
      Recruitment Email Campaigns No Knowledge Expert Knowledge  


  1. On a scale of 1-4, please rate your training knowledge for the following products. By train we mean, are you able to explain how to use the product or functions of the product to clients. (1 being not able to train and 4 meaning expert ability to train clients)*

            1 2 3 4      
      Talent Network Not Able Expert Ability  
      Applicant Experience Not Able Expert Ability  


  1. Please list any additional product training opportunities that you would like to see offered.





Operations Training
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