Move House Issues and Suggestions

This survey is aimed at identifying issues or difficulties encountered by the Move of House team and capturing suggestions for support.


A red asterisk (*) indicates required questions.

  1. What aspects of Move of House do you feel are lacking clarity?
    (Please give as many examples as you can think of and be as specific as you can)
    *


  1. What conversations do you find the most challenging to have with your customers?
    (Please give as many examples as you can think of and be as specific as you can)
    *


  1. What tools or resources would assist you with the above? (Select all that are applicable)*
    More training
    Access to a dedicated SME / Help Desk
    More or improved LIFE content


  1. Please expand on your answers above and/or list any other ideas you may have.*


  1. What information that would allow you to do your job better do you feel is missing from LIFE?*


  1. Do you feel replacing all the plans and packages related prompts with a free text field would simplify and speed up the script used when taking a call from the queue?*
    Yes
    No


  1. If you answered Yes to the above, would you feel confident all the information was recorded accurately if the same was done for the script run by Front of House?
    Yes
    No


  1. Please provide any additional comments or suggestions you may have surrounding Move of House*