2014_Verint Knowledge Survey
Name: 


  1. Have you ever used Verint or Avaya QM?
    Yes
    No


  1. Are you familiar with the process of completing an evaluation?
    Yes
    No


  1. Do you know where to access individual agents completed evaluations?
    Yes
    No


  1. Do you know where to look to find calls for your specific program(s)?
    Yes
    No


  1. Are you familiar with the process of updating a previously completed evaluation?
    Yes
    No


  1. Do you know how to customize columns in Verint?
    Yes
    No


  1. Do you know how to email an evaluation?
    Yes
    No


  1. Do you understand the process for documenting evaluation as calibration/production/training and what this means for reporting?
    Yes
    No


  1. Do you currently or would you use Verint for reporting purposes?
    Yes
    No


  1. If applicable, do you understand how to create a case audit?
    Yes
    No
    NA





CMM Training