Operations Specialist Transition Survey (to Underwriting)
Name (optional): 


A red asterisk (*) indicates required questions.

  1. The UW pre-transition preparation was sufficient.*
     
      1 2 3 4  
    Strongly Agree  Strongly Disagree


  1. Please explain your rating:


  1. The Collections pre-transition preparation was sufficient.*
     
      1 2 3 4  
    Strongly Agree  Strongly Disagree


  1. Please explain your rating:


  1. I was ready for my last transition to UW.

    *
     
      1 2 3 4  
    Strongly Agree  Strongly Disagree


  1. Please explain your rating:


  1. I was ready for my last transition to Collections.*
     
      1 2 3 4  
    Strongly Agree  Strongly Disagree


  1. Please explain your rating:


  1. I had all the necessary departmental updates prior to my transition to UW.*
     
      1 2 3 4  
    Strongly Agree  Strongly Disagree


  1. Please explain your rating:


  1. I had all the necessary departmental updates prior to my transition to Collections.*
     
      1 2 3 4  
    Strongly Agree  Strongly Disagree


  1. Please explain your rating:


  1. Describe the ideal way to receive major changes (i.e. New PTP Procedure, Major Change to First Time Buyer)*
    Email
    1:1
    Small Group Huddle
    Departmental Meeting
    Other


  1. If other, please explain:


  1. Describe the ideal way to receive minor updates (i.e. slight verbiage change to procedures, change to required notes)*
    Email
    1:1
    Small Group Huddle
    Departmental Meeting
    Other


  1. If other, please explain:


  1. I receive departmental changes/updates concurrent with my colleagues in UW.*
    Never
    Sometimes
    Often
    Always


  1. I receive departmental changes/updates concurrent with my colleagues in Collections.*
    Never
    Sometimes
    Often
    Always


  1. What suggestions do you have for the pre-transition training?*





OD&L
TX