ANS Callback System Survey - (copy)

We would like to know what challenges you have had or challenges that you expect to have using this tool as we launch it on Tier 1.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Based on the initial launch of the ANS Callback system, how would rate your experience with....*

          1 2 3 4 5    
      Training of the system   
      Usage of the system   
      Documentation/Help System   
      Ease of scheduling a callback   
      Integration with G-CIC   


  1. Based your experience with the launch of ANS on the ECR program, what would you rate the top 3 roadblocks that you came across while IMPLEMENTING this tool on your team?*


  1. Based your experience with the launch of ANS on the ECR program, what would you rate the top 3 roadblocks that you came across while USING this tool on your team on an ongoing basis?*


  1. If you were to have been placed in charge of the rollout of the ANS Callback Tool, what would you have done differently than was done for you and your team?*


  1. What other feedback do you have concerning the ANS Callback Tool?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC