HA 2012 Product Knowledge Survey - (copy)

Please take a few minutes to tell us about your comfort level with the following product lines.
Name: 


A red asterisk (*) indicates required questions.

  1. How would you rank your level of knowledge of PRODUCT FEATURES for...*

            1 2 3      
      Refrigerators Expert Agent Only Basic Knowledge  
      Washers Expert Agent Only Basic Knowledge  
      Dryers Expert Agent Only Basic Knowledge  
      Dishwasher Expert Agent Only Basic Knowledge  
      Microwaves Expert Agent Only Basic Knowledge  
      Ranges Expert Agent Only Basic Knowledge  
      Air Conditioners Expert Agent Only Basic Knowledge  
      LED Lightbulbs Expert Agent Only Basic Knowledge  


  1. Please write down ALL your questions regarding PRODUCT FEATURES in the space provided.*


  1. How would you rate your level of knowledge of TROUBLESHOOTING for...*

            1 2 3      
      Refrigerators Expert Agent Only Basic Knowledge  
      Washers Expert Agent Only Basic Knowledge  
      Dryers Expert Agent Only Basic Knowledge  
      Dishwasher Expert Agent Only Basic Knowledge  
      Microwaves Expert Agent Only Basic Knowledge  
      Ranges Expert Agent Only Basic Knowledge  
      Air Conditioners Expert Agent Only Basic Knowledge  
      LED Lightbulbs Expert Agent Only Basic Knowledge  


  1. Please write down ALL your questions regarding TROUBLESHOOTING in the space provided.*


  1. How would you rate yor level of knowledge on POLICIES & PROCESSES for...*

            1 2 3      
      Refrigerators Expert Agent Only Basic Knowledge  
      Washers Expert Agent Only Basic Knowledge  
      Dryers Expert Agent Only Basic Knowledge  
      Dishwasher Expert Agent Only Basic Knowledge  
      Microwaves Expert Agent Only Basic Knowledge  
      Ranges Expert Agent Only Basic Knowledge  
      Air Conditioners Expert Agent Only Basic Knowledge  
      LED Lightbulbs Expert Agent Only Basic Knowledge  


  1. Please write down ALL your questions regarding POLICIES & PROCESSES in the space provided.*


  1. What is your SUPERVISOR'S NAME?*





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC