Dealer Support 2012 Product Knowledge Survey - (copy)

Please take a few minutes to tell us about your comfort level with the following product lines.
Name: 


A red asterisk (*) indicates required questions.

  1. How would you rank your level of knowledge of PRODUCT FEATURES for...*

            1 2 3      
      Home Appliances Expert Agent Only Basic Knowledge  
      Digital Televsions Expert Agent Only Basic Knowledge  
      IS & Monitors Expert Agent Only Basic Knowledge  


  1. Please write down ALL your questions regarding HA PRODUCT FEATURES in the space provided.


  1. Please write down ALL your questions regarding DTV PRODUCT FEATURES in the space provided.


  1. Please write down ALL your questions regarding IS/MONITOR PRODUCT FEATURES in the space provided.


  1. How would you rate your level of knowledge of TROUBLESHOOTING for...*

            1 2 3      
      Home Appliances Expert Agent Only Basic Knowledge  
      Digital Televsions Expert Agent Only Basic Knowledge  
      IS & Monitors Expert Agent Only Basic Knowledge  


  1. Please write down ALL your questions regarding HA product TROUBLESHOOTING in the space provided.


  1. Please write down ALL your questions regarding DTV product TROUBLESHOOTING in the space provided.


  1. Please write down ALL your questions regarding IS/ MONITOR product TROUBLESHOOTING in the space provided.


  1. How would you rate yor level of knowledge on POLICIES & PROCESSES for...*

            1 2 3      
      Home Appliances Expert Agent Only Basic Knowledge  
      Digital Televsions Expert Agent Only Basic Knowledge  
      IS & Monitors Expert Agent Only Basic Knowledge  


  1. Please write down ALL your questions regarding HA product POLICIES & PROCESSES in the space provided.


  1. Please write down ALL your questions regarding DTV product POLICIES & PROCESSES in the space provided.


  1. Please write down ALL your questions regarding IS/MONITOR product POLICIES & PROCESSES in the space provided.


  1. What is your SUPERVISOR'S NAME?*





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC