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e-Learning Survey #2 - (copy)
e-Learning is a testing and training tool designed to test your knowledge, but also train you on topics that you may not be aware of. Our goal is to make e-Learning more relevant to the types of calls you, as agents, struggle to resolve on a day to day basis.
The information you provide in this survey will assist the Training Dept. in determining what direction we need to take so that you are able to better assist your customers and help you achieve better Key Performance Indicators.
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- I am skilled for the following types of calls:
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- The types of calls or products I struggle most with are: (Example: Central Station Monitor)?
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- There are some specific issues related to certain products that I struggle with on a daily basis, they are (list as many as you would like):
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- The reason why I struggle with these products is because:
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- I think e-Learning quizzes could be improved if more questions were added that are designed for:
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- I would like to see more e-Learning quizzes for (complete this sentence).
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- My supervisor routinely coaches me to help me improve my troubleshooting skills and to assist me in understanding e-Learning topics/questions.
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- I would be interested in submitting potential questions and answers for e-Learning on topics that I believe can be found nowhere else, but would be valuable to my fellow agents.
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- My least favorite topic in e-Learning is (please also explain why):
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- I enjoy e-Learning questions that make an attempt at grabbing my attention or have interesting/funny scenarios.
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- I would like to see more of the following types of e-Learning quizzes (select as many as you would like):
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