Home Appliance Survey - 12.18.2013 CA - (copy)

Please take a few minutes to tell us about the following information regarding Home Appliances.

INSTRUCTIONS: Please answer the following questions in relation to their Product Category indicated below
Name (optional): 


A red asterisk (*) indicates required questions.

SECTION ONE: Please take some time to provide information regarding the survey questions about your knowledge of features and troubleshooting for Home and Kitchen Appliances.

How would you rank your level of knowledge of PRODUCT FEATURES for Refrigerators...*

        1 2 3      
  Side-by-side Expert Agent Only Basic Knowledge  
  Bottom Freezer Expert Agent Only Basic Knowledge  
  French Door Expert Agent Only Basic Knowledge  
  Refrigerator with SodaStream Sparkling Water Dispenser Expert Agent Only Basic Knowledge  
  Wi-Fi Refrigerator Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding REFRIGERATOR FEATURES in the space provided.


How would you rate your level of knowledge of TROUBLESHOOTING for Refrigerators...*

        1 2 3      
  No Cool Expert Agent Only Basic Knowledge  
  Low Ice/No Ice Production Expert Agent Only Basic Knowledge  
  Power Issues Expert Agent Only Basic Knowledge  
  No Water Expert Agent Only Basic Knowledge  
  Water Filter Expert Agent Only Basic Knowledge  
  Resetting the Door Expert Agent Only Basic Knowledge  
  Frost in the Freezer Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding REFRIGERATOR TROUBLESHOOTING in the space provided.*


How would you rank your level of knowledge of PRODUCT FEATURES for Dishwashers...*

        1 2 3      
  Cycles & Wash Options Expert Agent Only Basic Knowledge  
  Hard Food Disposer Expert Agent Only Basic Knowledge  
  Adjustable Racks Expert Agent Only Basic Knowledge  
  Energy Star Expert Agent Only Basic Knowledge  
  Digital Leakage Sensor Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding DISHWASHER FEATURES in the space provided.*


How would you rank your level of knowledge of TROUBLESHOOTING for Dishwashers...*

        1 2 3      
  Not Draining Expert Agent Only Basic Knowledge  
  Dishes Not Cleaning Expert Agent Only Basic Knowledge  
  Error Codes Expert Agent Only Basic Knowledge  
  Noise Issues Expert Agent Only Basic Knowledge  
  Odor Issues Expert Agent Only Basic Knowledge  
  Water Issues - pressure, heating, etc. Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding DISHWASHER TROUBLESHOOTING in the space provided.*


How would you rank your level of knowledge of PRODUCT FEATURES for Washing Machines...*

        1 2 3      
  Front Loaders Expert Agent Only Basic Knowledge  
  Top Loaders Expert Agent Only Basic Knowledge  
  Cycles Expert Agent Only Basic Knowledge  
  Wi-Fi Washer Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding WASHING MACHINE FEATURES in the space provided.*


How would you rank your level of knowledge of TROUBLESHOOTING for Washing Machines...*

        1 2 3      
  Power Issues Expert Agent Only Basic Knowledge  
  Water Issues Expert Agent Only Basic Knowledge  
  Odor Issues Expert Agent Only Basic Knowledge  
  Display / Settings / Cycles Expert Agent Only Basic Knowledge  
  Noise Issues Expert Agent Only Basic Knowledge  
  Maintenance / Installation / Set Up Information Expert Agent Only Basic Knowledge  
  No Drain Issues Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding WASHING MACHINE TROUBLESHOOTING in the space provided.*


How would you rank your level of knowledge of PRODUCT FEATURES for Dryers...*

        1 2 3      
  Top Loader Dryer Expert Agent Only Basic Knowledge  
  Front Loader Dryer Expert Agent Only Basic Knowledge  
  Steam Dry Expert Agent Only Basic Knowledge  
  Smart Care Expert Agent Only Basic Knowledge  
  Vent Sensor Expert Agent Only Basic Knowledge  
  Cycles / Settings Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding DRYER FEATURES in the space provided.*


How would you rank your level of knowledge of TROUBLESHOOTING for Dryers...*

        1 2 3      
  Power Issues Expert Agent Only Basic Knowledge  
  Display / Settings / Cycles Expert Agent Only Basic Knowledge  
  Noise Issues Expert Agent Only Basic Knowledge  
  Odor Issues Expert Agent Only Basic Knowledge  
  Maintenance / Installation / Set Up Information Expert Agent Only Basic Knowledge  
  Wi-Fi Issues Expert Agent Only Basic Knowledge  
  No Heating Issues Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding DRYER TROUBLESHOOTING in the space provided.*


How would you rank your level of knowledge of PRODUCT FEATURES for Ranges...*

        1 2 3      
  Dual Convection Expert Agent Only Basic Knowledge  
  Flex Duo  Expert Agent Only Basic Knowledge  
  Cooktop Expert Agent Only Basic Knowledge  
  Warming Drawer Expert Agent Only Basic Knowledge  
  Gliding Rack Expert Agent Only Basic Knowledge  
  Built-in Temperature Probe Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding RANGE FEATURES in the space provided.*


How would you rank your level of knowledge of TROUBLESHOOTING for Ranges...*

        1 2 3      
  Installation Expert Agent Only Basic Knowledge  
  Power Issues Expert Agent Only Basic Knowledge  
  Error Codes Expert Agent Only Basic Knowledge  
  Convection Fans Expert Agent Only Basic Knowledge  
  Cooktop Issues Expert Agent Only Basic Knowledge  
  Noise Expert Agent Only Basic Knowledge  
  Cooling Fan Expert Agent Only Basic Knowledge  
  Calibrating the oven Expert Agent Only Basic Knowledge  
  Cleaning Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding RANGE TROUBLESHOOTING in the space provided.*


How would you rank your level of knowledge of PRODUCT FEATURES for Over-the-Range Microwaves...*

        1 2 3      
  Sensor Cook Expert Agent Only Basic Knowledge  
  Settings Expert Agent Only Basic Knowledge  
  Capacity Expert Agent Only Basic Knowledge  
  Cooktop Lighting Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding OVER-THE-RANGE MICROWAVE FEATURES in the space provided.*


How would you rank your level of knowledge of TROUBLESHOOTING for Over-the-Range Microwaves...*

        1 2 3      
  Installation Issues Expert Agent Only Basic Knowledge  
  Power Issues Expert Agent Only Basic Knowledge  
  Noise Issues Expert Agent Only Basic Knowledge  
  Display / Control Panel Expert Agent Only Basic Knowledge  
  Error Codes Expert Agent Only Basic Knowledge  
  Not Heating Expert Agent Only Basic Knowledge  
  Cleaning Expert Agent Only Basic Knowledge  


Please write down ALL your questions regarding OVER-THE-RANGE MICROWAVE TROUBLESHOOTING in the space provided.*


SECTION TWO: Please complete the following section reflecting upon the Training you have received for supporting Home Appliances:

(1) I was able to immediately apply what I learned from the Training. *
  1 2 3 4 5  
Strongly agree   Strongly disagree


(2) My learning was enhanced by the knowledge and experiences of the Trainer.*
  1 2 3 4 5  
Strongly agree   Strongly disagree


(3) The Training provided me with ample opportunities to practice the skills I am being asked to learn.*
  1 2 3 4 5  
Strongly agree   Strongly disagree


(4) The Training provided me with ample opportunities to demonstrate my knowledge and skills.*
  1 2 3 4 5  
Strongly agree   Strongly disagree


(5) The role-plays conducted were a fair representation of the Home Appliance program content.*
  1 2 3 4 5  
Strongly agree   Strongly disagree


(6) What did you like about the training you received? And what needs improvement?

[Please list the specific training name, i.e. New Hire Training, Range Troubleshooting Training, etc. which you are providing feedback for]*


(7) What made the Trainer's facilitation style effective? What made it ineffective?*


What is your SUPERVISOR'S NAME (first and last name)?*





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC