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Fastlink and Decision Tree Feedback Survey - (copy)
STA Survey - 02.05.2013
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SECTION ONE: Fastlink
Fastlink makes it easy to find the information that I am looking for when assisting the customer with their product issues.*
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I feel that the information I find within Fastlink is accurate.*
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Fastlink contains all of the information I need to assist the customer.*
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What did you like the most about Fastlink? And how does Fastlink need improvement?*
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What makes the information found within Fastlink helpful to you in your job? What makes it ineffective?*
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Referring to the scale below from one to five, one being outstanding and five being poor, rate your satisfaction with the content, findability and resources found within Fastlink:*
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SECTION TWO: Decision Tree Feedback
Copy and Paste Model Code for models that have no Decision Tree information. Then submit the survey:
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Copy and Paste the Model Code and path you took to attempt to find information that was not found. Leave a brief description about what you were looking for that was not found. Ex: No How To Guide, or No Service Manual, No Troubleshooting for this issue...
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Sap-GCIC Errors:
Model Code, Serial # and description of issue when performing action. Ex: Set up of Exchange that requires purchase date, but no date can be entered (also include transaction #)
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Others:
Any other issues you have with Decision Tree can be placed here, keep in mind we need to be able to replicate these problems before submitting them to Samsung to be corrected.
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