COMCAST Central New Hire Tools and Process Exploratory Survey Week 5

Please rate your current knowledge and insight on the questions regarding COMCAST Tools and Processes during this stage of training. We would appreciate your honesty to further assist us in improving your training experience with COMCAST VXI.

Thank you for your participation.

Name (optional): 


Rate your overall knowledge for the system usage and navigation of ITG. (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


Rate your overall knowledge and confidence with COMCAST product features and values. (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


Rate your overall knowledge with S4 Quality Callflow. (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


Please share any comments about how we can better prepare you for the transition from classroom training to the operational floor (phone time and nesting).


Rate your overall confidence in sending a truck roll in Einstein before phone time and nesting. (Answer 1 for low and 9 for high)
1 2 3 4 5 6 7 8 9


Rate the overall knowledge you have learned regarding Customer Service from this training. (Answer 1 for poorly and 9 for perfectly


Rate your overall confidence in handling billing related concerns before phone time and nesting. (Answer 1 for low and 9 for high)
1 2 3 4 5 6 7 8 9


Rate your overall knowledge for the systems usage and navigation of VISION. (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


Rate your overall confidence in handling troubleshooting concerns before phone time and nesting. (Answer 1 for low and 9 for high)
1 2 3 4 5 6 7 8 9


Please share any comments about how you were taught the mentioned important COMCAST processes or how your training could have been improved.


Please share any comments about how you were taught customer service or upselling skills or how your training could have been improved.


Rate your overall knowledge with upgrades and downgrades as a CAE. (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


Rate the overall knowledge you have learned regarding upselling from this training. (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


Please share any comments about how you were taught system navigation and usage or how your training could have been improved.


Please share any comments about how you were taught customer service or upselling skills or how your training could have been improved.


Please share any comments about how you were taught the S4 Quality Callflow or how your training could have been improved.


Please share any comments about how you were taught overall product knowledge or how your training could have been improved.


Rate your overall confidence in doing Change of Service in ACSR before phone time and nesting. (Answer 1 for low and 9 for high)


Rate your overall knowledge for the systems usage and navigation of ACSR. (Answer 1 for poorly and 9 for perfectly)


Rate your overall confidence in doing Change of Service in Vision before nesting. (Answer 1 for low and 9 for high)
1 2 3 4 5 6 7 8 9


Rate your overall knowledge for system navigation and usage of secondary tools such as BAM. (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


How well were you taught all other QA Guidelines such as Autofail? (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


Rate your overall knowledge and confidence with COMCAST tiers and packages (plans). (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9


Rate your overall knowledge for the system usage and navigation of Comcast.com and xfinity.net. (Answer 1 for poorly and 9 for perfectly)
1 2 3 4 5 6 7 8 9





Makati