AT&T IRU&CRU Engagement Survey-July 2014

The purpose of this survey is to help us understand things that we are doing right and things that we need to improve on so we can be consistent in meeting your needs.


A red asterisk (*) indicates required questions.

ATTUID*


Leadership

My Supervisor treats me with dignity and respect.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My Supervisor is knowledgeable about the duties I perform.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My Supervisor or someone is available to assist me with customer issues and/or escalated calls.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My Supervisor reviews and discusses my performance with me on a regular basis.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My Supervisor seems to care about me as a person and understands my personal struggles.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My Supervisor addresses issues on my team in a timely and professional manner.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My Supervisor motivates me to do my job better.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My Supervisor has a winning attitude that creates a positive and productive work environment.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am made aware of my performance daily and coached regularly on my opportunities.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My supervisor is consistent in recognizing good performance.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My supervisor has a high standard of honesty and integrity*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Relationship Management


My coworkers and I have a good working relationship.
*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Employees treat each other with respect.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am able to make decisions affecting my work.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Communication between senior leaders and employees is good in my organization.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My supervisor and I have a good working relationship.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Management within my organization recognizes strong job performance.
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Communication between senior leaders and employees is good in my organization.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Compensation and Benefits

I am compensated fairly relative to my local market.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with my overall compensation package.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with the incentives programs we have in the account.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with my total benefits package.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with the amount of paid leave offered by my organization.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with the healthcare-related benefits offered by my organization.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Work Environment

I understand how my work impacts the organization's business goals.
*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with the culture of my workplace.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My organization operates in a socially responsible manner.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My organization's work positively impacts people's lives.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with my overall job security.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My organization has a safe work environment.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with the RNR activities that we have in the account.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Employee Engagement

Employees in my organization willingly accept change.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Employees here are willing to take on new tasks as needed.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Employees in my organization take the initiative to help other employees when the need arises.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Employees proactively identify future challenges and opportunities.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Employees here always keep going when the going gets tough.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


In my organization, employees adapt quickly to difficult situations.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


When at work, I am completely focused on my job duties.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am determined to give my best effort at work each day.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am often so involved in my work that the day goes by very quickly.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I get excited about going to work.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I feel completely involved in my work.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am inspired to meet my goals at work.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Career Development

I am satisfied with the investment my organization makes in training and education.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied that I have the opportunities to apply my talents and expertise.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with the job-related training my organization offers.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


My organization is dedicated to my professional development.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am pleased with the career advancement opportunities available to me.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


I am satisfied with my opportunities for professional growth.*
Strongly Disagree
Disagree
Neutral/Neither agree nor disagree
Agree
Strongly Agree


Additional Questions


I would recommend my account as a great place to work.(1-Lowest-10 Highest)
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I would recommend STARTEK as a great place to work. (1-Lowest-10 Highest)*
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Startek Philippines Brand Warrior
Startek Philippines Brand Warrior