Stroogle Survey-July
View results without submitting

Name: 


  1. How Often do you use the contact list?
    Every Day
    Once or twice a week
    Once or twice a month
    Never


  1. What do you use the contact list for most? Choose 1 or more.
    Giving out phone numbers
    Fees
    Rates
    Links
    Other-please specify on the next question


  1. If you selected other on question 2, what do you use the contact list for most?


  1. What phone numbers on the contact list do you give out most often? Choose 1 or more.
    Commercial
    Associate Support
    Utility
    Collections
    Other-please specify on the next question


  1. If you selected other on question 4, what phone numbers on the contact list do you give out most often?


  1. If you could have a job aid on your desk with information from the contact list, what information would you want to see? Choose 1 or more.
    Utility Contact Information
    Fees
    Payment Addresses
    Fax Numbers
    Other-please specify on the next question


  1. If you selected other on question 6, if you could have a job aid on your desk with information from the contact list, what information would you want to see?


  1. I understand the objective of having a caller goal.
    Yes
    No


  1. What challenges do you find in greeting the customer using the caller goals? Choose 1 or more.
    I did not know I needed to use the caller goal in the greeting
    I usually forget to use them
    They trained me but the training was not clear
    It makes my call too long
    The caller goal is usually different from the customer's reason for calling
    I do not like to use the caller goal in the greeting
    It is hard to find the caller goals in Stroogle
    Other-please specify on the next question


  1. If you selected other on question 9, what challenges do you find in greeting the customer using the caller goals?


  1. How often is the caller goal and the reason for the customer calling different.
    100% of the time
    75% of the time
    50% of the time
    25% of the time
    10% of the time
    Never


  1. how do you respond to the customer when their caller goal does not match the reason they are calling?


  1. Would it be helpful if there was a job aid with the caller goals and their greetings on your desk?
    Yes
    No





Stream Training