EVRC Voice of the Frontlines - Q2 2014
Name: 


A red asterisk (*) indicates required questions.

  1. What challenges did you experience in using Vrepair after it was migrated to CoA?*


  1. What improvements would you suggest to help you overcome these challenges?*


  1. How did your ability to run multiple wizards in CoA help you provide our customers with better service?*


  1. What challenges did you experience with your ability to run multiple wizards in CoA?*


  1. What improvements would you suggest to help you overcome these challenges?*


  1. In line with the recent changes to Cofee anywhere, what do you want to see as an addition or changes to Cofee that will provide benefits in helping our customers?*


  1. Aside from Cofee anywhere, which tool will benefit from updates?*
    STORC
    Verizon Support Central
    One Click
    AIMS


  1. What specific updates do you want to see in the tool you specified in question # 7?*


  1. What are things that are currently outside of your normal support boundaries that customers complain about and pose as a challenge to you?*


  1. What additional tools or training do you see that will benefit you in assisting our customers?*