2014 ATOS Training Need Analysis


A red asterisk (*) indicates required questions.

  1. Contact Workspace (please refer to the system functionalities only, not to issues caused by internet connection or speed)*

            1 2 3 4      
      I know everything there is to know about CW and I do not need refresher training on CW. Strongly Disagree Strongly Agree  
      There are CW functions that I don’t fully understand. Strongly Disagree Strongly Agree  
      There are questions that I would like to ask about CW functionalities. Strongly Disagree Strongly Agree  
      I have difficulties working in CW. Strongly Disagree Strongly Agree  
      I am comfortable working in CW, but I would need some refresher discussions. Strongly Disagree Strongly Agree  


  1. How can Training & QA Department help you improve your skills and performance in working with CW?


  1. Procedures & Processes

    *PA/PY Procedures – Depending on the team you belong to*

            1 2 3 4      
      I know everything there is to know about Atos PA/PY Procedures* and I do not need a refresher training about them. Strongly Disagree Strongly Agree  
      There are procedures that I do not fully understand or leave room for interpretation. (If applicable, please mention which ones in the space below) Strongly Disagree Strongly Agree  
      In my day to day job I follow the procedures as explained in PFs, DTPs and WBs. Strongly Disagree Strongly Agree  
      In my day to day job I am used to reviewing the PFs, DTPs or WBs if I do not remember a step or if I want to check the correctness of my actions. Strongly Disagree Strongly Agree  
      I have difficulties following the procedures in my day to day job.  Strongly Disagree Strongly Agree  


  1. How can Training & QA Department help you improve your skills and performance in working with the Procedures?


  1. SAP - Nessie (please refer to the system functionalities only, not to issues caused by internet connection or speed)*

            1 2 3 4      
      I know everything there is to know about SAP and I do not need a refresher training on SAP Strongly Disagree Strongly Agree  
      There are SAP functions that I don’t fully understand. Strongly Disagree Strongly Agree  
      There are questions I would like to ask about SAP functionalities. If yes, please mention them in the space below.  Strongly Disagree Strongly Agree  
      I have difficulties working with SAP. Strongly Disagree Strongly Agree  
      I am comfortable working with SAP, but I would need some refresher discussions.  Strongly Disagree Strongly Agree  


  1. Questions about SAP:


  1. How can Training & QA Department help you improve your skills and performance in working with SAP?


  1. How important are the following skills to your job?

            1 2 3      
      Effective listening Not Important Very Important  
      Conflict Management Not Important Very Important  
      Stress Management/Ability to work under pressure Not Important Very Important  
      Time Management Not Important Very Important  
      Ability to prioritize tasks Not Important Very Important  
      Customer Service Skills Not Important Very Important  
      Business Writing Skills  Not Important Very Important  
      Difficult People Management Not Important Very Important  
      Team Work Not Important Very Important  
      Problem Solving & Solution Finding Not Important Very Important  


  1. If other - please state in the space below:


  1. Please identify three employee performance issues within your team.


  1. Which do you think is your Team’s most important training need?


  1. What other three key training needs you think your Team has?


  1. What topics listed below would you like to receive training on? Rank the following training/education needs from 1 (least important) to 4 (most important):

          1 2 3 4    
      Effective listening   
      Conflict Management   
      Stress Management   
      Time Management   
      Ability to prioritize tasks   
      Customer Service Skills   
      Business Writing Skills   
      Difficult Customer Management   
      Team Work   
      Problem Solving & Solution Finding   
      Contact Workspace Refresher   
      SAP Refresher   
      Procedures Refresher   


  1. If other - please state in the space below


  1. Please rate the methods of training you feel would be most effective to achieve your learning goals:

            1 2 3      
      Classroom Presentation Not Very Effective Very Effective  
      Workshops Not Very Effective Very Effective  
      Small group exercises Not Very Effective Very Effective  
      Coaching Not Very Effective Very Effective  
      Computer Based Training Not Very Effective Very Effective  


  1. Please identify three main benefits the Training & QA Department brings to your performance.


  1. What are your recommendations for the Training & QA Department in order to improve the efficiency and impact of our activity regarding your team?