UHC Post Training Survey

This survey is designed to get your feedback regarding the United HealthCare new hire training.
Name: 


A red asterisk (*) indicates required questions.

  1. Name of your primary trainer: *
    Megan Clendenon
    Emily Davis
    George Jamiel
    Elizabeth Mullett
    Bobby Osborne
    Alex Schobelock
    Derrick (DJ) Washington
    Anthony Windsor
    Nesa Bell
    Jessica Cartwright
    Patrick Castillo
    Connie Herlo
    Mitizi Hobdy
    Rita Parker
    LaShunta Pouncy
    William Vieira


  1. Class Location:*
    Columbus
    Shreveport


  1. Class Dates:*
    9/15
    9/22
    9/29
    10/20
    10/27


  1. Training Design Question

    The objectives were clearly communicated:
    *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Training Design Question

    The content of the training supported the objectives:
    *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Training Design Question

    The class activities and exercises assisted me in learning:
    *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Training Design Question

    The topics were well organized:
    *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Training Design Question

    The course length was appropriate for the information presented:
    *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Facilitator Question

    The facilitator created a professional and comfortable learning environment:
    *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Facilitator Question

    The facilitator displayed confidence in the subject matter:*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Facilitator Question

    The facilitator promoted critical thinking and self-directed learning:*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Facilitator Question

    The facilitator was in control of the class and handled classroom distractions appropriately:*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Training Application Question

    I will apply what I learned to my job and/or other areas of my life:*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. What topics would you have liked to spend more time on? (you can select multiple answers)*
    Insurance basics
    Pharmaceutical basics
    Medicare basics
    Ethics and Compliance
    Call Flow Practice
    HIPAA
    AARP
    TRICARE
    Non-Licensed Guidelines
    PDP
    bConnected
    Obtain vs Confirm
    Drug Look Up: DCE, RxWeb, & Medicare.gov
    ERMA & LEP
    MARx
    iEnroll & Enrollment Script
    Consultative Phone Skills


  1. What topics would you have liked to spend less time on? (you can select multiple answers)*
    Insurance basics
    Pharmaceutical basics
    Medicare basics
    Ethics and Compliance
    Call Flow Practice
    HIPAA
    AARP
    TRICARE
    Non-Licensed Guidelines
    PDP
    bConnected
    Obtain vs Confirm
    Drug Look Up: DCE, RxWeb, & Medicare.gov
    ERMA & LEP
    MARx
    iEnroll & Enrollment Script
    Consultative Phone Skills


  1. What did the instructor do that worked well? (you can select multiple answers)*
    Created a positive and comfortable environment
    Conducted role play scenarios to practice calls
    Hands on activities with the tools/systems
    Kept the pace of training upbeat and continuous
    Answered questions to the best of their knowledge
    Utilized parking lot for questions he/she didn't know immediately
    Encouraged professionalism and appropriate behavior in the workplace
    Flucuated their voice and tone during presentations
    Appropriately timed presentations/activities
    Created an energetic atmosphere and kept class engaged


  1. What would you suggest to improve your trainers effectiveness? (you can select multiple answers)*
    Create more of a positive and comfortable environment
    Conduct more role play scenarios to practice calls
    More hands on activities with the tools/systems
    Increase the pace of training
    Answer questions more timely
    Utilize a parking lot for questions they do not know immediately
    Increase encouragement of professionalism and appropriate behavior in the workplace
    Flucuate their voice and tone more during presentations
    Improve timing of presentations/activities
    Increase classroom energy and participant engagement


  1. Additional comments about the training: