COMCAST CENTRAL New Hire Topic Checklist - (copy)

Please feel free to rate how well you were taught with the following topics.
Name: 


  1. How well were you taught of Practice Searching of Customers - VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of Practice Searching of Customers - ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Search & Functionalities of EINSTEIN?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Search & Functionalities of EROne?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Taking Payments using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Taking Payments using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of regarding the Fundamental Listening Skills?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Scheduling an Appointment using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Scheduling an Appointment using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Recognizing an Open Work Order using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Recognizing an Open Work Order using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Creating an Open Work Order in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Cancelling an Open Work Order in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Creating an Open Work Order in ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Cancelling an Open Work Order in ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Identifying Different Types of Appointments in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Identifying Different Types of Appointments in ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in providing Self Service Options?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with the Xfinity Internet- Basic Packages?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in using EROne Tools and EROne Ticketing System?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in using the Divide and Conquer Troubleshooting Method?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with the Hardware Overview (equipments/cables)?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in utilizing the SmartHouse?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding the IP Addresses?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding the Troubleshooting Scenario - Trouble connecting to the Internet using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding the Troubleshooting Scenario - Trouble connecting to the Internet using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught using ITG - Cannot Surf?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding S4?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding When to ask for a Deposit / Deposit Expectations using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding XFINITY Voice - Features and Benefits?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Troubleshooting Scenario - Internet down repeatedly, credit requested using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Troubleshooting Scenario - Internet down repeatedly, credit requested using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding When to ask for a Deposit / Deposit Expectations using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding What is an Operating System - MAC or Windows?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Navigating through an Operating System?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in How to Reset Browser Defaults and Clear Cache and Cookies?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding Browser Settings?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding XFINITY Home ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Intermittent Connectivity Issues and Slow Browsing?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding Slow / Intermittent Connection?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Einstein – using Historical Plots?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Definition of Trouble Call ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Types of Trouble Calls ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Chargeable Trouble Call
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Trouble Call Charge ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of How to Explain a Trouble Call Charge to a Customer ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Service Protection Plan?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding the Email Capture?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Capturing Contact Information ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught about the Billing System Pop Up: Demonstration (One CTI)?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Scheduling a Truck Roll in Einstein ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding the Triple Play Bundles?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding Internet Call Driver 3 - Wireless Gateway / Networking - iPad (& alike)?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding the Signature Support Wireless Networking?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught regarding What is Wi-Fi?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Finding a Wireless Adapter in an operating System?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Connecting Devices to a Wireless Network?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Wireless Gateway Settings in Einstein?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Reading Account Notes using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Reading Account Notes using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Notating the Account using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Notating the Account using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of regarding the Internet Essentials?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were taught of the X1 Platform Demonstration?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were taught of the De-Escalation Process?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the EROne Supervisor Escalation?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Email Clients?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Email Configuration (settings)?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Types of Installation ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Scheduling Work Order for Installation using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Scheduling Work Order for Installation using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Login Email Issues ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were taught of the Email Accounts?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the EROne – No Quota Available?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of Positioning Self Service: My Account - Users & Preferences?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of Researching Technician Status in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of Researching Technician Status in ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Rescheduling Work Orders using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Rescheduling Work Orders using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of on How to Reschedule a Trouble Call or SRO in Einstein?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of on How to Reschedule a Work Order in the VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of on How to Reschedule a Work Order in the ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of on EROne: Missed Appointment or ETA Request?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of in Entering EROne Ticket for a Missed Appointment ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of How to Review Quota Policy?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of Voice Quality Issues?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of Voice Connection Issues?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Exciting Factors of Xfinity Voice ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Benefits and Advantages of Xfinity Voice ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Introduction to Telephony?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Xfinity Voice Equipment Requirements?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Xfinity Voice Einstein Health Check?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Xfinity Apps ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Requirements to Port a Number?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Porting Process?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the XFINITY Voice Order Entry - using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the XFINITY Voice Order Entry - using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Assigning Attributes or Parameters in ACSR/CSG?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Privacy Options in ACSR/CSG?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Call Blocking in ACSR/CSG?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Feature Options in ACSR/CSG?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Xfinity Home - Benefits and Features?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Voice Feature Issues ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Self Installation Overview?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Self Installation Order Entry / Change of Service in VISION ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Self Installation Order Entry / Change of Service in ACSR ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of When should I ask for a deposit?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of Explain Terms Related to Credit Screening?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Credit Screening Guidelines?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Refund Process?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Types of Adjustments ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Guidelines for Credit Adjustments ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Adjustments using VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Adjustments using ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Need for a Credit and Adjustment Policy?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Credit and Adjustment Policy Guidelines?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Considerations While Applying for Adjustments?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Basic Video Knowledge?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Video upgrading Change of Service in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Video upgrading Change of Service in ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Validating Equipment in the VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Validating Equipment in the ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in handling Damage Theft Claim?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with the Process on How to Escalate a Damage Complaint ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with the Collections Timeline?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with the PPV Holds?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with Explaining Basic Billing Misunderstandings?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with applying the Comcast Customer Service Guarantee (CCG) ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with Proration?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with the Different Types of Proration?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with Processing Payments in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with Processing Payments in ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Using and Reading a Ledger in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Using and Reading a Ledger in ASCR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Identifying a Partial Month Charge in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught in Identifying a Partial Month Charge in ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught with the Lifecycle of a Prorate?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught as to Why is Work Order Accuracy Important in VISION?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught as to Why is Work Order Accuracy Important in ACSR?
      1 2 3 4 5  
    Excellent   Poor


  1. Overall, describe how was the New Hire Experience that you had & what would you suggest as to improve the experience in VISION?


  1. Overall, describe how was the New Hire Experience that you had & what would you suggest as to improve the experience in ACSR/CSG?


  1. Overall, describe how was the New Hire Experience that you had & what would you suggest as to improve the experience in EINSTEIN?


  1. Overall, describe how was the New Hire Experience that you had & what would you suggest as to improve the experience in EROne?


  1. How well were you taught of the Intro - The Future of Awesome (Video Clip)?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of Exploring Comcast Products (4 Products)?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of A Day in the Life of a Repair Agent ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the COMCAST Credo ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the COMCAST Touchstones ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Red Flag (POS ID)?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Customer Proprietary Network Information (CPNI)?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Do Not Call Process?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Customer's Privacy ?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Performance Starter?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Social Engineering?
      1 2 3 4 5  
    Excellent   Poor


  1. How well were you taught of the Roadmap for the New Hire Training?
      1 2 3 4 5  
    Excellent   Poor





VXI ID Admin
Makati