AT&T Employee Engagement Survey Q4 2014 - Team Molly (support)

Your opinion is important to us. There are statements below, check the box that best matches how your feel (strongly disagree, disagree, undecided, agree, strongly agree). How you feel will help us decide where we most need to improve or change. We will not be looking at individual responses but will use the information from our whole group to make decisions. It should take you about 10 to 15 minutes to complete this questionnaire. Your responses will be held in strict confidence.


A red asterisk (*) indicates required questions.

  1. STARTEK Employee ID*


  1. Your first and last name as it appears on your employee ID card.*


  1. I know my department's mission (what it is trying to accomplish).*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I know my department's vision (where it is trying to go in the future).*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My senior leaders (account's senior leaders) use our account's values to guide us.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My senior leaders (account's senior leaders) create a work environment that helps me do my job.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My senior leaders (account's senior leaders) share information about the organization.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. As it plans for the future, my account asks for my ideas.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My department encourages totally new ideas (innovation).*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I know the parts of my account's plans that will affect me and my work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I know how to tell if we are making progress on my work group's part of the plan.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My account is flexible and can make changes quickly when needed.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. Note: Your customers are the people who use the products of your work.

    I know who my most important customers are.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. Note: Your customers are the people who use the products of your work.

    I regularly ask my customers what they need and want.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. Note: Your customers are the people who use the products of your work.

    I ask if my customers are satisfied or dissatisfied with my work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. Note: Your customers are the people who use the products of your work.

    I am allowed to make decisions to solve problems for my customers.
    *
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. Note: Your customers are the people who use the products of your work.

    I know who my department's most important customers are.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I know how to measure the quality of my work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I can use this information to make changes that will improve my work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I know how the measures I use in my work fit into the organization's overall measures of improvement.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I get all the important information i need to do my work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I know how my department as a whole is doing.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. The people I work with cooperate and work as a team.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My bosses encourage me to develop my job skills so I can advance in my career.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I am recognized for my work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I have a safe workplace.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My bosses and my organization care about me.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I am committed to my department's success.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I can get everything I need to do my job.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. We have good processes for doing our work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I have control over my work processes.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. We are prepared to handle an emergency.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My work products meet all requirements.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. Note: Your customers are the people who use the products of your work.

    My customers are satisfied with my work. *
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I know how well my account is doing financially.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My department has the right people and skills to do its work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My department removes things that get in the way of progress.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My organization obey's laws and regulations.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My department practices high standards and ethics.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My organization help me and help my community.
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My department is a good place to work.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My supervisor care about me.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My Supervisor is knowledgeable about the duties I perform*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My Supervisor or someone is available to assist me with my concerns.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My Supervisor reviews and discusses my performance with me on a regular basis*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My Supervisor motivates and inspires me to do my job better.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My Supervisor has a winning attitude that creates a positive and productive work environment.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My supervisor has a high standard of honesty and integrity.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. My supervisor is an asset to AT&T.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I am pleased with the learning opportunities available to me.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree


  1. I am satisfied with the incentives and rewards available for exceeding the job expectations.*
    Strongly Disagree
    Disagree
    Undecided
    Agree
    Strongly Agree





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