Chat TNA Survey
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What’s stopping you from asking probing questions?*
    I need to be retrained.
    I need to learn when to ask them.
    I need to learn which questions to ask
    I think customers won’t answer me anyway


  1. What is challenging about offering the right package*
    Customers will compare with competitor’s package
    I need to know the right questions to ask before making the offer
    I need to learn how to handle price objections
    I need to know more about the current packages


  1. For me to upsell effectively...*
    I need to be retrained about it
    I need to learn when to do it
    I need to stop worrying about my AHT
    I need to learn how to handle customer's objections


  1. Highlighting Features, Advantages and Benefits is something:*
    I can do if i get more training
    I can do if I have a script/guide to follow
    I need coaching on to understand
    Im having second thoughts of doing


  1. Live Person is*
    Difficult to navigate
    something i need to be retrained on
    slow





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior