October 6th 2014 Training Class Survey questions

Please answer the following survey questions as they relate to the Training Program. Your absolute honesty will only help us to be the best we can be and help us decide where changes and improvements should be made.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Were the Trainers confident, professional, and organized?*
      1 2 3 4 5  
    Excellent   Poor


  1. Were the Trainers clear and concise in the presentation of materials?*
      1 2 3 4 5  
    Excellent   Poor


  1. Did the Training Team listen to your questions and answer appropriately as well as encourage the sharing of ideas/feedback and appeared interested in my learning??*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Did the training materials like The Compass and QUIA worksheets address concepts and skills that were valuable and relevant to my position?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Did the Training Team allow sufficient time to cover the material?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Did the tools and resources you used in Training, like The Compass help you when you started taking calls and transferred to the floor? *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Did you feel that the Training Program allowed the right amount of worksheets and quizzes to help you develop skills and understanding of the material?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What is your overall rating of the program?*
      1 2 3 4 5  
    Excellent   Poor


  1. What is your overall rating of the trainers?*
      1 2 3 4 5  
    Excellent   Poor


  1. Do you feel like the length of the Training program was appropriate for the amount of material that needed to be covered? *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What is your rating of the support you have received from the Training Team since your completion of the training?*
      1 2 3 4 5  
    Excellent   Poor


  1. Has the Training Team assisted you in identifying solutions to handling customer service calls in a friendly and professional manner?

    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Is there anything that the Training Team can do differently to support you after moving to the floor?*


  1. What skills or resources have been most useful to you since you started taking Customer Service calls?*


  1. What changes (additions, deletions, and/or revisions) would you make that would improve the Training Program?*


  1. Do you feel like the product quizzes and literature helped to give you a good foundation to our product line and have helped you answer product questions on phone calls?*


  1. Is there anything else you would like to add about your experience in training?





Training Department