GHP - TAA Survey - 2014
Name: 


A red asterisk (*) indicates required questions.

  1. How do you rate overall TAA support specific to your program?*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. All my queries get responded with in the specified time.*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. My TAA point of contact for specific queries are clearly defined*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. The TAA point of contact understands & resolves my queries*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. TAA shows his/her expertise in the subject whenever it is required*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. Bi-weekly sign-off's happen on-time*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. Email querries are responded within a specified time*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. Trouble shooting issues (Payroll Queries) are managed appropriately by TAA team*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. Adjustments on Kronos are done accurately by the TAA team*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. Audits are conducted by the TAA team as planned*
    5 - FEE- Far Exceeds Expectations
    4 - EE - Exceeds Expectations
    3 - ME - Met Expectations
    2 - BE - Below Expectations
    1 - FBE - Far Below Expectations


  1. Any other suggestions or feedback to improve the current process*





Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore