Customer Service Feedback on Mrs Habib and Eman 8 Course
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  1. How important is a teacher's enthusiasm important to you?
    Most important
    Important
    Not Important


  1. Was Mrs Habib enthusiastic about the Eman 8 course?
    Very enthusiastic
    Enthusiastic
    Not really enthusiastic


  1. How important is variety in lessons to you?
    Very Important
    Important
    Not Important


  1. Did you feel Mrs Habib provided variety in her lessons most of the time?
    All of the time
    Sometimes
    Occasionally


  1. Did Mrs Habib cater for your learning needs throughout the Eman 8 course?
    All of the time
    Sometimes
    Occasionally


  1. Is it important for a teacher to approachable in the learning process?
    All of the time
    Sometimes
    Occasionally


  1. In your opinion, were you provided with engaging learning activities during the year?
    Absolutely
    Most of the time
    Sometimes


  1. Did the Eman 8 course provide variety and an opportunity for depth in the learning of customer service topics overall?
    Yes
    No


  1. Which of the following customer service topics covered did you enjoy the MOST
    Customer Service Behaviours
    Customer Service Complaints
    Mystery Shopping
    Understanding Customer Service Principles


  1. Are excursion svaluable learning experiences in your opinion?
    Yes
    No
    Not always necessary


  1. Of the excursions below, which ones were important for the course
    High Tea
    Garden City
    San Churros


  1. How valuable are guest speakers in your opinion?
    Very important
    Important
    Not really important


  1. You had two guest speakers this year addressing particular topics: Andrew Ford and Mrs Menon. Were these speakers invaluable to the learning process?
    Yes
    No
    Depends on the speaker


  1. Do you feel that there should be more guest speakers, for example one per topic throughout the year?
    Yes
    No
    Not necessarily for every topic


  1. Did you find the assessment tasks were varied in nature?
    Yes
    No


  1. Did the assessment tasks allow you to take control of the task with your own decisions and level or creativity?
    Yes
    No


  1. Is important to you to be able to take control of assessment tasks provided there is a clear outline of what to do?
    Yes
    No


  1. Do you like group work?
    Yes
    No
    Sometimes


  1. With the assessment tasks, do you feel that there was too much group work?
    Yes
    No


  1. In your opinion, does the course lend itself to group work?
    Yes
    No


  1. Within the assessment task, was there opportunity for you do your part in your own way?
    Yes
    No


  1. Did you feel you have gained a good understanding of customer service after having completed the course?
    Yes
    No


  1. Did the course meet your expectations?
    Exceeded my expectations
    Met my expectations
    Not what I thought it would be


  1. Did the course provide an opportunity to gain depth in the topics you were really interested in?
    Yes
    No


  1. Did you recommend this course to any Year 7 student?
    Yes
    No





EMAN Penrhos