Escalations Training Curriculum Review

Hello L2 Team,
We are conducting a survey and soliciting agents' thoughts on Escalations Training. We wanted to know what you think that needs to be covered in the training that will ensure new L2 agents' preparedness to take calls.
Thank you.
Name: 


  1. Hands-on with the new PrecisionCore products is critically needed.
    1 2 3 4 5


  1. Identify the call drivers that are commonly escalated.


  1. What are the things/topics you think that need to be covered in the training?





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