Coaching & Feedback Survey


  1. Your Employee ID


  1. Your Full Name


  1. I adequately get monitored and coached by the quality team across the month
    Strongly agree
    Agree
    Neither agree nor disagree
    Disagree
    Strongly disagree


  1. The feedback and coaching is appropriate and cover all aspects of your customer interaction
    Strongly agree
    Agree
    Neither agree nor disagree
    Disagree
    Strongly disagree


  1. The coaching and feedback helps me in providing good customer experience on customer interactions
    Strongly agree
    Agree
    Neither agree nor disagree
    Disagree
    Strongly disagree


  1. I am able to see the difference in my customer satisfaction scores as a result of the coaching /feedback sessions
    Strongly agree
    Agree
    Neither agree nor disagree
    Disagree
    Strongly disagree


  1. I am comfortable interacting with my coach during feedback/coaching sessions
    Strongly agree
    Agree
    Neither agree nor disagree
    Disagree
    Strongly disagree


  1. What type of additional training and feedback you require in order to achieve and maintain performance?





Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore